Front Desk Agent

3 weeks ago

West Monroe, United States MCR Hotels Full time

The Front Desk Agent at the Hilton Garden Inn West Monroe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.ESSENTIAL FUNCTIONS :Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Maintain proper operation of the telephone switchboard.Answer guest inquiries about hotel service, facilities, and hours of operation.Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.Respond to guest requests in a timely and professional manner.Maintain confidentiality and security of all guests and hotel information.Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.Be aware of all rates, packages, and special promotions.Be familiar with all in-house groups and high demand/restricted dates.Take all necessary information when taking room reservations and follow rate quoting scenario.Be knowledgeable of the front desk computer system.Log and deliver packages, mail, and messages.Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.Accurately complete the check-in and checkout process.Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.Restocks front desk area and supplies as required or assigned by immediate supervisor.Ability to follow a checklist.Perform other duties as assigned.MINIMUM QUALIFICATIONS: Must have a positive attitude and willingness to learn.Demonstrate the ability to multi-task.Demonstrate the ability to be detail oriented.Demonstrate the ability to problem solve to effectively deal with internal and external customers.Must have basic English verbal and written communication skills.Must work well in stressful, high-pressure situations.Basic math skills.Must have the ability to obtain alcohol awareness certification as required by the State.Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.Must be able to convey information and ideas clearly.Must have a desire to serve all guests.Must meet the legal age to serve alcoholic beverages (at select properties).PREFERRED QUALIFICATIONS: Experience in a hotel or a related field.Brand knowledge and experience.Our CompanyMCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIAWhat we offer/What's in it for you? Hotel DiscountsWeekly PayPaid Time OffRetirement OptionsReferral bonusesCareer advancement & upward mobilityHealth, Dental, Vision Insurance- available after 30 days of employment for full-time team membersOther details Job Family HotelsPay Type HourlyMin Hiring Rate $11.00Max Hiring Rate $13.00Apply Now

by Jobble

  • Agent Front Desk

    2 months ago

    West Columbia, United States InterContinental Hotels Group PLC Full time

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction Front Desk, Agent, Hotel, Skills

  • Front Desk Agent

    5 days ago

    West Hollywood, United States Mondrian Full time

    Job Description Job Purpose: Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-house guests. They ensure that all regular and VIP guests receive high quality, personalized service. Front Desk Agents must provide an engaging...

  • Front Desk Agent

    1 month ago

    West Monroe, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn in West Monroe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    1 week ago

    West Hollywood, United States AccorHotel Full time

    **Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Front Desk Agent

    1 month ago

    West Des Moines, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01531 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Agent

    1 month ago

    West Portsmouth, United States Shawnee Lodge & Cottages Full time

    Job Title: Front Desk Agent Location: Shawnee Lodge & Cottages, West Portsmouth, Ohio Salary: Hourly (commensurate with experience) Benefits: Medical, Dental, Vision, Paid Time Off, 401k, Employee Discounts, and more. Job Summary: As a Front Desk Agent at Shawnee Lodge & Cottages, you will be responsible for providing exceptional customer service to our...

  • Front Desk Agent

    1 month ago

    West Hollywood, United States Accor Full time

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...

  • Front Desk Agent

    1 week ago

    West Hollywood, United States AccorHotel Full time

    Company Description Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...

  • Front Desk Agent

    1 day ago

    West Hollywood, United States Mondrian Full time

    Job DescriptionJob DescriptionCompany DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful...

  • Front Desk Agent

    4 days ago

    West Des Moines, United States Staybridge Suites Full time

    Job DescriptionJob DescriptionPosition: Full-Time Front Desk AgentShifts: 3:00 p.m. - 11:00 p.m., Full-Time EmploymentAbout Us: Join our dedicated team at the forefront of hospitality. No prior hotel experience necessary; we prioritize a welcoming and dependable demeanor.Role Summary: As a Full-Time Front Desk Agent, you will serve as the initial point of...

  • Front Desk Agent

    1 month ago

    West Des Moines, United States Staybridge Suites Full time

    Job DescriptionJob DescriptionPosition: Full-Time Front Desk AgentShifts: 3:00 p.m. - 11:00 p.m., Full-Time EmploymentAbout Us: Join our dedicated team at the forefront of hospitality. No prior hotel experience necessary; we prioritize a welcoming and dependable demeanor.Role Summary: As a Full-Time Front Desk Agent, you will serve as the initial point of...

  • Front Desk Agent

    1 month ago

    West Woodstock, United States Woodstock Inn & Resort Full time

    Job DescriptionJob DescriptionNew England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites...

  • Front Desk Agent

    1 week ago

    West Woodstock, United States Woodstock Inn & Resort Full time

    Job DescriptionJob DescriptionNew England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites...

  • Front Desk Agent

    4 weeks ago

    West Hollywood, United States Springboard Hospitality Full time

    About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community...

  • Front Desk Agent

    4 weeks ago

    West Hollywood, United States Hotel Ziggy Full time

    About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community...

  • Front Desk Agent

    1 month ago

    West Valley City, United States Grand America Hotels & Resorts Full time

    Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a dail Front Desk, Agent, Communications, Hotel

  • Front Desk Agent

    2 weeks ago

    West Lafayette, United States QUALITY INN Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with patience and professionalism - Assist with...

  • Front Desk Agent

    1 month ago

    West Valley City, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Front Desk, Agent, Operations, Hotel

  • Front Desk Agent

    4 weeks ago

    West Hollywood, United States Sunset Marquis Full time

    **_At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment!_**: **Job Summary** The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms. Responsible for providing...

  • Front Desk Agent

    4 weeks ago

    West Hollywood, United States Sunset Marquis Full time

    **_At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment!_** **Job Summary** The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms. Responsible for providing...