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Compliance Rep II

4 months ago

Beaverton, United States DAT Freight & Analytics Full time

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company.

Application Deadline: 5/24/2024

The Opportunity

DAT is looking for a Compliance Rep II to join our Customer Support team. This is a hybrid position in our Beaverton, OR.

Our Compliance Representative's are responsible for reviewing and approving service requests for new and existing accounts by ensuring customer eligibility aligns with criteria set by DAT and the Federal Highway Administration. This involves monitoring credit reviews, researching new accounts, and validating broker and carrier authority. Your role also encompasses maintaining accurate customer records, enhancing the customer experience through professionalism, being the "Voice of the Customer" to contribute feedback for product improvement, identifying sales opportunities, and offering backup support to other Product Support teams via calls, emails, and chats.

What You'll Do

* Review requests for service for new and existing accounts.
* Confirm customer eligibility for service, approve those that meet the established criteria.
* Monitor credit reviews on new and existing accounts.
* Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
* Verify and validate broker and carrier authority.
* Maintain complete customer records, accurately update changes to customer records.
* Own the "Customer Experience," by professionalism, initiative and follow through.
* Be the "Voice of the Customer," by sharing customer feedback to help improve DAT products and services.
* Share potential sales opportunities with DAT Sales.
* Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

The Skills and Experience You'll Bring

* Minimum of 2 years of experience in a compliance, customer support, or related role at a SaaS call-center.
* Proficiency in reviewing and evaluating customer eligibility for services.
* Ability to conduct thorough research and validation of customer accounts, broker and carrier authority.
* Effective communication skills to interact professionally and courteously with customers and internal teams.
* Proven track record in maintaining accurate customer records and attention to detail.
* Experience with credit reviews and assessments for new and existing accounts.
* Capability to provide exceptional customer service, ensuring a positive customer experience.
* Demonstrated ability to identify sales opportunities and collaborate with the sales team.
* Strong problem-solving skills to address customer inquiries and provide resolutions.
* Excellent organizational skills to manage multiple tasks and prioritize effectively.
* Capability to work collaboratively within a high-performance team environment.
* Proficiency in using communication channels like calls, emails, and chats to support customers.
* Initiative and follow-through in contributing to the enhancement of DAT products and services.
* Understanding of compliance processes and commitment to maintaining industry standards.
* Minimum of a high school diploma or equivalent; relevant certifications or additional education is a plus

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

* Medical, Dental, Vision, Life, and AD&D insurance
* Parental Leave
* Up to 20 days of paid time off starting in year one
* An additional 10 holidays of paid time off per calendar year
* 401k matching (immediately vested)
* Employee Stock Purchase Plan
* Short- and Long-term disability sick leave
* Flexible Spending Accounts
* Health Savings Accounts
* Tuition Reimbursement Program
* Employee Assistance Program
* Additional programs - Employee Referral, Internal Recognition, and Wellness
* Free TriMet transit pass (Beaverton Office)
* Competitive salary and benefits package
* Work on impactful projects in a cutting-edge environment
* Collaborative and supportive team culture
* Opportunity to make a real difference in the trucking industry
* Employee Resource Groups

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum compensation for this role is $21.50/hour + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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