Client Communications Manager

2 weeks ago

Saint Petersburg, United States Raymond James Full time

Job Summary

With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strategies and individual projects among the company's audiences, including internal (financial advisors and branch staff) and external (clients). Develops and helps to implement the strategy for new and existing communication channels to increase awareness and support corporate objectives and provides regular reporting for channel and message readership/impact. Establishes and maintains effective working relationships at all levels of the organization.

Essential Duties and Responsibilities

* Provides strategic direction, message development, and communication planning for corporate level, cross-department, and departmental initiatives
* Supports firm-to-client communications and internal change management campaigns, partnering with legal, compliance, technology, operations and other key business areas to ensure communications align with firm standards
* Oversees communication plans and gives tactical support such as writing and facilitating the distribution of client letters & emails, targeted internal emails, intranet articles and more
* May oversee the daily management of a channel or channels
* Consults with internal and external constituents to identify communications goals and objectives; executes solutions for high-impact projects/initiatives
* Backs up management of other communication channels as needed
* Participates in prioritization of firm communications
* Edits work of others
* Monitors channel absorption; prepares reports for management
* From metrics and other data, recommends channel content alterations and improvements
* Manages implementation of channel communication projects
* Performs other duties and responsibilities as assigned
* Establishes and maintains relationships with all levels of management, particularly within areas of support
* Effectively represent firm values and communication principles within meetings

Knowledge, Skills, and Abilities

Knowledge of

* General communication strategies and tactics
* Concepts, principles, practices and techniques for writing and developing communications plans and related content
* Investment concepts, practices and procedures used in the securities industry
* Financial markets and products
* Microsoft Outlook suite
* Publishing systems

Skill in

* Creating communications plans that blend attention to detail with flexibility and effective messaging
* Distilling complex legal and regulatory subject matters into easily digestible communications
* Writing intranet page copy, articles and other collateral as required
* Proofreading copy written by others
* Conducting research and analysis
* Preparing presentations
* Operating standard office equipment and using required software applications, including standard graphics and publishing software

Ability to

* Think logically and analyze and solve problems
* Partner with other functional areas to accomplish objectives
* Make independent decisions when appropriate
* Influence decision making and action when appropriate
* Manage confidential firm information prior to internal or public release
* Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
* Incorporate needs, wants and goals from different business unit perspectives into communications plans, while being an advocate for audiences and communications best practices
* Attention to detail while maintaining a big picture orientation
* Gather information, identify linkages and trends, and apply findings to assignments
* Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
* Communicate effectively, both orally and in writing
* Work independently as well as collaboratively within a team environment
* Provide a high level of customer service
* Establish and maintain effective working relationships at all levels of the organization

Education/Previous Experience

* Bachelor's Degree and two (2) years' experience in marketing, communications or similar field

OR ~

* Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

* None Required.

Travel Required:

* Yes, 10 % of the Time

  • Client Communications Manager

    2 weeks ago

    Saint Petersburg, United States Raymond James Financial Full time

    With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision Communications, Manager, Communication, Client, Business Services, Management

  • Client Communications Manager

    2 weeks ago

    St. Petersburg, United States Raymond James Financial, Inc. Full time

    **Description** **Job Summary** With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strategies and individual projects among the company's audiences,...

  • Community Association Manager

    3 weeks ago

    Saint Petersburg, United States Resource Property Management Full time

    Job DescriptionJob Description     Resource Property Management (RPM) is currently seeking a Full time Portfolio Manager in the Pinellas County area!  We are family owned and operated management firm with corporate offices located in Seminole, Clearwater, St Petersburg & Lakewood Ranch.  We were awarded the Tampa Bay Times Top Workplace award for 2...

  • Client Representative

    4 weeks ago

    Saint Petersburg, United States NuVision Auto Glass - Florida Full time

    Job DescriptionJob DescriptionClient Representative - Start Entry Level and Grow With Us!•          Do you enjoy being out and about vs. in a cubicle?•          Do you have Great People Skills and want an EXCITING NEW CAREER?•          Are you tired of talking on the phone and never meeting your customers and...

  • Registered Client Associate

    2 weeks ago

    Saint Petersburg, United States Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills...

  • Client Experience Coordinator

    1 week ago

    Saint Petersburg, United States Bankers Financial Corp Full time

    Job DescriptionJob DescriptionDecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker’s compensation, human resources, and benefits....

  • Community Family Therapist

    4 weeks ago

    Saint Petersburg, United States Suncoast Center Full time

    Job DescriptionJob DescriptionJob Duties: Provides services that are consistent with the program methodology and in conformance with all program standards. Provides therapeutic and case management services which are culturally competent, solution focused, strength based, recovery oriented, and co-occurring capable as they are needed by program families....

  • PCB Client Support Specialist

    7 days ago

    Saint Petersburg, United States Raymond James Full time

    Job Summary Under direct supervision, uses knowledge and skills gained through education and experience, to assist internal and external Raymond James clients with inquiries, issues, and general support for Private Client loans including Residential Mortgages, Home Equity Lines of Credit, and Securities Based Lines of Credit. Works closely with account...

  • Portfolio Community Manager

    3 weeks ago

    St. Petersburg, United States Associa Full time

    Job Description Associa is currently looking for a Community Association Manager (CAM) to join our team in St. Petersburg, FL. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to...

  • Marketing or Communications Account Manager

    3 weeks ago

    St Petersburg, United States Otter Public Relations Full time

    Benefits Include Flex Fridays Internal promotion options Unlimited PTO Health, dental, vision, and life insurance 401k and a financial advisor Premium subscription to Calm or gym credits We are in search of a marketing professional with a keen interest in the topics listed below. We welcome candidates from all experience levels and offer comprehensive...

  • Campus Manager/Lead

    1 week ago

    Saint Petersburg, United States Educational Compliance Management, Inc Full time

    Job DescriptionJob DescriptionGeneral Description:The Financial Aid Campus Manager/Lead is responsible for planning, organizing, supervising and delivering a high level of service to schools, colleges and universities ensuring federal aid is processed in accordance with the school, state and federal guidelines provided. FA Campus Managers serve as the main...

  • Associate Communications Manager

    2 weeks ago

    St Petersburg, United States Raymond James Financial Incorporated Full time

    Job Summary With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strategies and individual projects among the company's audiences (internal and/or...

  • Management Assistant

    2 weeks ago

    Saint Petersburg, United States Tampa Sales Firm Full time

    We work in conjunction with businesses to execute their account management and customer acquisition needs, catering to their specific goals and objectives. We complement these goals and objectives by strategically individualizing business development and sales strategies that go beyond the traditional approach. Our Management Assistants take a hands-on...

  • Entry Level Account Manager

    5 days ago

    Saint Petersburg, United States Z Health LLC Full time

    Z Health Insurance is a forward-thinking insurance company committed to providing innovative healthcare solutions to our clients. We are seeking enthusiastic and driven individuals to join our team as Entry Level Account Managers. This role presents an exciting opportunity for those looking to kick-start their career in account management within the...

  • Tax Senior Manager

    6 days ago

    Saint Petersburg, United States SBF Advisors Full time

    Job DescriptionJob DescriptionSalary: Our firm’s tax department is currently seeking a self-motivated, detail-oriented individual to join our growing team. We are seeking someone who wants to participate in our firm's positive culture and is passionate about helping our tax practice grow.Learn to efficiently navigate firm...

  • Tax Senior Manager

    4 weeks ago

    Saint Petersburg, United States SBF Full time

    Job DescriptionJob DescriptionSalary: Our firm’s tax department is currently seeking a self-motivated, detail-oriented individual to join our growing team. We are seeking someone who wants to participate in our firm's positive culture and is passionate about helping our tax practice grow.Learn to efficiently navigate firm...

  • Community Health Instructor Assistant

    4 days ago

    Saint Petersburg, United States YMCA of Greater St. Petersburg Full time

    Under the supervision of the Community Health Kids Power Program Manager, this position will assist with session preparation, data collection and facilitation of the Kids Power and community health programs with quality implementation to meet the needs of the participants and their families, while representing a positive attitude and image of the...

  • Account Manager

    7 days ago

    Saint Petersburg, United States SignJive Full time

    Job DescriptionJob DescriptionAt SignJive, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Our account managers serve...

  • Community Health Instructor Assistant

    7 days ago

    Saint Petersburg, United States YMCA of Greater St. Petersburg Full time

    Job DescriptionJob DescriptionUnder the supervision of the Community Health Kids Power Program Manager, this position will assist with session preparation, data collection and facilitation of the Kids Power and community health programs with quality implementation to meet the needs of the participants and their families, while representing a positive...

  • Senior Communications Manager

    2 weeks ago

    St Petersburg, United States Duke Energy Full time

    More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and...