Client Experience Coordinator

4 weeks ago

Saint Petersburg, United States Bankers Financial Corp Full time
Job DescriptionJob DescriptionDecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker’s compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.

Our Core values include:

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

  • Acting with the highest level of honesty, trust, character and transparency.
  • Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
  • Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
  • Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
  • Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

The Client Experience Coordinator supports the Client Experience team in the delivery of exemplary customer service to clients and their employees.

Essential Functions

  • Assist Client Experience Specialist or Account Manager in providing employment-related data and preparing required reports for clients in a timely manner.
  • Assists with client training on organization software
  • Utilization of workflow tracking tools
  • Gain thorough knowledge of the client’s business model, pay practices, and service needs
  • Communicate with clients on an as-needed basis to understand their needs and desired outcomes
  • Develop and foster positive relationships to ensure client satisfaction and retention
  • Provide webinars and demonstrations of software and technology capabilities
  • Report and spreadsheet generation
Required Education and Experience
  • High School diploma or equivalent
  • Excellent verbal, written, presentation, and communication skills. Employees must be comfortable speaking either on the phone, via Zoom, or in person with clients.
  • Strong attention to detail and ability to meet deadlines
  • Ability to complete tasks in a fast-paced, flexible, and team-oriented environment
  • Proactively address client concerns and potential issues.
  • Strong interpersonal skills and the ability to build relationships with team members, clients, and prospects
  • Strong analytical and critical thinking skills
  • Commitment to providing superior customer service
  • Ability to independently resolve issues and make good decisions
  • Experience working with confidential information.
  • Intermediate knowledge of Microsoft Excel
Preferred Education and Experience
  • Bachelor's or associate's degree or closely related field.
  • Working knowledge of Human Resource Information Systems, and WorkLio is a plus
  • Knowledge of Salesforce is a plus
  • Experience in the PEO industry is a plus

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.



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