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Group Leader Food Service

3 months ago

New London, United States Yale-New Haven Health Full time

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Operations Manager and the Food Service Supervisors the group leader performs the duties of a food service worker while serving as a resource for other staff and customers.

EEO/AA/Disability/Veteran

Responsibilities

* 1. Monitors to ensure cleaning and sanitation requirements are followed by all employees. Reports any deviation from policies or regulations to a supervisor.
* 2. Monitors infection control practices, such as the wearing of proper uniform, hair nets, gloves, and other departmental dress code requirements.
* 3. Inspects all work areas to ensure cleanliness and sanitation compliance and reports any discrepancies to a Food Service Supervisor.
* 4. Acts as a resource for staff and identifies and communicates any issues or questions to Food Service Supervisor or Manager.
* 5. Participates in the work activities of the team as assigned (e.g. salad bar, deli, hot line, register).
* 6. Provides excellent customer service to staff, visitors and patients. Responds to customer requests in a professional and timely manner.
* 7. Monitors to ensure that safety rules are followed, materials and equipment are safely stored and that unsafe working conditions are reported to Food Service Supervisor or Manager.
* 8. Safely operates all equipment according to manufacturer specification.
* 9. Demonstrates proper work behavior and attitude.
* 10. Enhances growth and development through participation in education programs, current literature, in service meetings, and workshops, as assigned by the Food Service Supervisor or Manager.
* 11. Participates in facility-wide and department performance improvement programs in relation to Patient Services.
* 12. Visits patients throughout the hospital. Helps to ensure every patient is visited by a member of the Food & Nutrition Supervisory team at least once during their hospital stay.
* 13. Updates Digestible Data Board weekly based on Press Ganey scores. Reviews Press Ganey Scores & Comments weekly with Management Team.
* 14. Conducts the following audits to ensure Patient Services Standards are being obtained (daily): Shadow Reports, Test Trays
* 15. Assists in scheduling weekly Power Plates with Nursing units throughout hospital. Attends Power Plate, Tally's results and provides to Management Team
* 16. Attends weekly Patient Experience System-wide Conference Call. Provides suggestions & feedback to capture and explore opportunities to improve the Patient Experience & Press Ganey Scores.
* 17. Assists contracted food service management team in building relationships with hospital nursing units & staff
* 18. Performs allergy alert tray checks. Assists in Service Recoveries with Patients.
* 19. Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
* 20. Delivers Patient ASAP & VIP Trays on occasion.
* 21. Ensures tray monitor system is running optimally and ensures patient meals are delivered within a timely manner.
* 22. Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Self Development as outlined in performance review.
* 23. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

Qualifications

EDUCATION

High School Diploma or GED preferred.

EXPERIENCE

Minimum one-two (1-2) years experience in a food service environment, minimum one (1) year in a supervisory capacity preferred.

LICENSURE

Not applicable

SPECIAL SKILLS

Knowledge of food safety, and healthcare food services knowledge preferred. Experience with relationship building between clinical & non-clinical staff within a hospital setting required. Able to read, write and speak English; able to perform simple mathematical calculations to include addition, subtraction, multiplication, and division.

YNHHS Requisition ID

95169