Administrator, Customer Service Sr

6 days ago

Van Nuys, United States StandardAero Full time
Job Description

Customer Service Administrator, Senior

Van Nuys, CA - 8:00am-4:30pm or 10:00am-6:30pm

Build an Aviation Career You're Proud Of

The Customer Service Administrator will be responsible for collaborating with internal and external customers on sales order related matters.

What you'll do:
  • Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
  • Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
  • Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.
  • Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.
  • Provides customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
  • Explains pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
  • Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
  • Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
  • Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
  • Maintains data in the Customer Relationship Management (CRM) or SalesForce.com (SFDC) database.
  • Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files.
  • Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
  • Cultivates customer loyalty through a commitment to customer satisfaction.
  • Supports preparation of proposals, quotes and presentations.
  • Manages personal workload and time, adapting to change and adjusting to changing demands of the workplace.
  • Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Assists with the settlement of customer complaints.
  • Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
  • Carries out additional projects as assigned.

Position Requirements:
  • Must be authorized to work in the U.S.
  • Must have High School Diploma or GED
  • Communicates effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
  • Strong planning, organizational, analytical, decision making and problem-solving skills.
  • Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
  • Experience working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
  • A commitment to professional practice and continuous professional improvement.
  • Working knowledge of company instructions and export compliance.
  • Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.
  • Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
  • Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.

Preferred Characteristics:
  • Aviation or manufacturing experience preferred

Salary: $27-$30 per hour, based on experience

Benefits that make life better
  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

About Us

Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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