Commercial Ops Assistant Manager

3 weeks ago

Granby, United States Granby Ranch Full time
Job Type

Full-time

Description

Reports To: Commercial Ops Manager

Department: Commercial Ops Assistant Manager

Status: Full Time, Seasonal

Date: 11/11/24

DESCRIPTIONS:

Join us in the mountains At Granby Ranch, you will have a small mountain experience where families, friends and team members connect, live, play and enjoy the natural environment of the Colorado Rocky Mountains. Perks of joining our team include affordable employee housing, a season pass for Granby Ranch, free passes to more than 15 Colorado ski areas, in-house discounts in our rental, retail and restaurant outlets, and so much more

POSITION SUMMARY:

The Commercial Operations Assistant Manager will assist the Commercial Operations Manager by offering leadership and oversight for all rental, retail, tickets, and reservation operations including opening and closing procedures, daily team meetings, weekly safety meetings, weekly scheduling for departments, running daily reservation reports, managing lines on high volume business days, lunch break rotations, and more.

Requirements

ESSENTIAL JOB FUNCTIONS:
  • Supervise daily operations for the Rental/Retail shop, Tickets, and Reservation Center in accordance with Granby Ranch policies and budget requirements.
  • Supervise, monitor and verify the activity and work completed by the various departments.
  • Assist the Commercial Operations Manager interview and hire team members for Tickets, Reservations, Rentals, and Retail.
  • Assist the Commercial Operations Manager train all department team members with up-to-date training manuals.
  • Complete daily close-outs- accurately check deposits and banks, charges, voids/refunds, discounts of the revenue departments, creating an environment in which the staff must be accountable for their work.
  • Develop an understanding of the accounting procedures of the various departments.
  • Create staff scheduling and approve timecards bi-weekly for Rentals/Retail, Tickets, and Reservations,
  • Assist with development of SOP's, training and department manuals, conducting training and subsequent documentation.
  • Communicate openly and honestly with the Commercial Operations Manager and staff creating lines of communication between both, helping to maintain consistency with procedures and team members.
  • Understand and help assist with the various computer software systems and printing mechanics.
  • Assist with the retail buy, entry of purchase orders, receiving of inventory, tagging and displays.
  • Accurately complete inventory for the Retail shop on the first of every month.
  • Accurately complete inventory for the Rental shop by assisting the Rental Technician with weekly/monthly ski gear testing and follow appropriate guidelines.
  • Maintain rental fleet and inventory including boots, skis, snowboards, poles and snowshoes.
  • Assist in tracking equipment, inventory, check in and check out processes.
  • Run all reports for advanced reservations/prepaids for tickets, winter/summer rentals, ski school, and events.
  • Process season pass sales and issue passes for all winter staff, summer staff, winter season customers, summer season customers, and Granby Ranch Homeowners.
  • Assist/book Group Sales.
  • Assist Sales department with wedding tours.
  • Support Ski and Ride School Director/Manager with daily operations.
  • Support Club Concierge and Ranch Hall with daily operations.
  • Maintain an organized, clean, efficient workspace and maintain sanitization throughout the day in accordance with company policy.
  • Keeping a calm, organized, and positive environment always.

OTHER DUTIES AND RESPONSIBILITES:
  • Take the initiative to observe daily operations and be proactive in discussing your observations with the Commercial Operations Manager.
  • Actively participate in developing and improving operations and guest satisfaction.
  • Act as a positive, professional role model.
  • Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and other department managers.

SKILLS, KNOWLEDGE, AND ABILITIES:
  • Working knowledge of computer operating systems and ability to learn POS software systems, assist with troubleshooting IT issues.
  • Monitoring/Assessing performance of yourself and other individuals to make improvements or take corrective action.?
  • Talking to others to convey information effectively including speaking to and giving direction to large crowds.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Adjusting actions in relation to others' actions.
  • Actively looking for ways to help people.
  • Strong administrative, communication, and organizational skills.
  • Communicating effectively in writing as appropriate for the needs of the audience.
  • Strong computer skills required including a working knowledge of MS Office programs, especially Excel, Outlook and ability to learn new software programs.
  • Using a computer application to manage large amounts of information, including inputting data, retrieving specific records, and creating reports to communicate the information.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
  • High School diploma or equivalent required.
  • Knowledge in the ski industry preferred.
  • Minimum 2 years of experience in a supervisor role.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
  • Ability to stand for long periods of time.
  • Ability to lift up to 30 pounds.
  • Climbing stairs, walking, and locating guests outside when necessary

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Description

$23.00 - $25.00 Hourly

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