Medical Receptionist Supervisor

2 weeks ago


Birmingham, United States Complete Health Full time
Job Description

Job Summary:

This position is responsible for the supervision of front desk associates at the designated clinic, assisting leaders with administrative processes and performing the duties of a front desk associate when necessary

Essential Duties and Responsibilities:

  • Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
  • Ensures that employees have the resources, tools, and training needed to perform their duties.
  • Manages the performance of staff, including evaluations, disciplinary action, and terminations.
  • Manages timekeeping system for staff to ensure employees are paid accurately.
  • Maintains schedule for staffing to ensure adequate coverage is available.
  • Performs the role of front desk associate or insurance specialist when staffing needs require.
  • Answers patient questions and responds or resolves patient concerns or frustrations.
  • Conducts pre-employment screenings and interviews when there are position vacancies on team.
  • Maintains cleanliness and professional appearance of the front office area of the clinic.
  • Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA.
  • Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
  • Other duties as assigned.

Requirements

Education and Experience Requirements:

  • A high school diploma or GED required. Associate or Bachelor's degree a plus.
  • Previous supervisory experience required.
  • Minimum of three (3) years of experience in an administrative support role for a medical practice.
  • Previous experience with EMR desired.

Knowledge/Skills/Abilities:

  • Excellent customer service skills.
  • Knowledge of medical billing and insurance related to physical therapy.
  • Ability to establish and maintain effective working relationships with patients, staff and physicians.
  • Great telephone etiquette and ability to speak clearly.
  • Excellent written and verbal communication skills.
  • Great attention to detail and organizational skills.
  • Team-oriented work ethic.
  • Ability to work in a fast-paced office setting.

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