Membership Experience Executive

1 month ago

Detroit, United States Detroit Pistons Full time

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Description

#LI-DNP

Position Title: Membership Experience Executive

Circle, Department: Revenue - Membership Development

Status (E/NE, FT/PT): Exempt, Full-Time

Reports to: VP, Membership Experience

Summary

Are you interested in joining a team of go-getters dedicated to serving and uplifting the community? Join Detroit Pistons team and our mission.

Here at the Detroit Pistons, we are focused on equality for all. We work collaboratively to foster a diverse and inclusive work environment that celebrates our differences while driving innovation and equity. Creating impactful experiences on and off the court is what we do - and ensuring that everyone has a voice is how we do it.

As the Membership Experience Executive, you will focus on delivering an outstanding customer experience by building and maintaining long-lasting relationships, providing proactive service, and exceeding member expectations to our fans and guests. The Membership Experience team will build customer and fan loyalty by using personal touchpoints, offering unique experiences, as well as through communicating information and details effectively.

What you'll be doing

* Responsible for service effort and annual retention of account base
* Working to upsell, cross-sell and generate new business from account base and referrals
* Developing, maintaining, and enhancing relationships with clients including friends, family and guests
* Proactively communicating to customers by being a specialist on member benefits and team initiatives
* Providing a unique and personalized experience by going above and beyond expectations to increase the customer experience.
* Managing and tracking personal touchpoints in Salesforce through proactive phone calls, in-arena seat visits, handwritten notes, office appointments and interactions at member events
* Providing creative and innovative new ideas to enhance the team including new benefit programs, events, and renewal incentives
* Assisting in coordinating and driving annual member events, virtual experiences, mailings, gifting, fence sitter initiatives
* Working diligently to ensure a smooth account transition by collaborating with the Business Development, Group Sales and Inside Sales teams
* Using logical thinking and problem-solving techniques to reach practical solutions for our members

What we're looking for

* Bachelor's degree from an accredited university is required
* At least 1 year of sports industry experience
* 1-2 years in a sales or customer service facing position
* Excellent communication, networking and writing skills are required
* Must demonstrate a high degree of motivation, time management, attention to detail and organization
* Ability to write creatively and present ideas in a clear and concise manner
* Collaborative spirit regarding recognizing overall goals and vision
* An amiable, proactive, and self-motivated team improver
* Experience using Ticketmaster, Salesforce, Archtics software

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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