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Customer Renewal Specialist

4 months ago

Denver, United States AVI-SPL, Inc. Full time

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Customer Renewal Specialist is responsible for working with their client base on conducting timely service renewals with a high focus on retention and expansion. They will manage the service renewal process in the dedicated region for a specific list of customers, including but not limited to initial contact with the client, verification of the services offered, working in partnership with the service proposal specialists, customer presentation of the renewal and ultimately closing the renewal.

Day-to-Day Responsibilities:

* Work closely to ensure service renewals are provided to clients in a timely manner in accordance with our renewal process.
* Responsible for driving Cisco, Polycom, Logi, Neat and any additional key manufacturer renewals on-time through continued sales contact and monitoring of opportunities.
* Review service renewals that are anticipated to not renew through annual budgeting process to ensure clients understand their path forward for service - focused on reintroducing our service offering to these clients.
* Develop a detailed understanding of our service offering and key differentiators within our service portfolio.
* Establish professional relationships with Regional Sales Leadership and the Proposal Renewal team.

Additional Duties Assigned as needed.

WHAT WE'RE LOOKING FOR

Must Haves:

* Demonstrated customer service focus and client communication skills.
* Effective communication and interaction with employee's clients and colleagues and the ability to work effectively with all levels of the organization.
* Demonstrated experience building credibility with cross functioning teams, specifically sales, operations, and support help desk functions.
* Ability to balance multiple tasks with changing priorities.
* Proficiency with Cisco, Polycom, Logi, Neat and any additional key manufacturer product tools and services.
* Ability to work and think independently and ensuring to meet deadlines.
* Excellent attention to detail.
* Must have clear and professional communication skills (written and oral) both internally and externally.
* Excellent spoken and written English.

Nice-to-Haves:

* Minimum of a High school Diploma or equivalent.
* Minimum 1-2 years Customer Service experience preferably in AV/Video Teleconferencing/ Telecommunications or related field.

Items to Consider:

* Work hours may vary based on client requirements and may include travel to various locations in support of the account.

WHY YOU'LL LIKE WORKING HERE

* Medical benefits, including vision and dental
* Paid holidays, sick days, and personal days
* Enjoyable and dynamic company culture
* Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Responsibilities WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Customer Renewal Specialist is responsible for working with their client base on conducting timely service renewals with a high focus on retention and expansion. They will manage the service renewal process in the dedicated region for a specific list of customers, including but not limited to initial contact with the client, verification of the services offered, working in partnership with the service proposal specialists, customer presentation of the renewal and ultimately closing the renewal. Day-to-Day Responsibilities: - Work closely to ensure service renewals are provided to clients in a timely manner in accordance with our renewal process. - Responsible for driving Cisco, Polycom, Logi, Neat and any additional key manufacturer renewals on-time through continued sales contact and monitoring of opportunities. - Review service renewals that are anticipated to not renew through annual budgeting process to ensure clients understand their path forward for service - focused on reintroducing our service offering to these clients. - Develop a detailed understanding of our service offering and key differentiators within our service portfolio. - Establish professional relationships with Regional Sales Leadership and the Proposal Renewal team. Additional Duties Assigned as needed. WHAT WE'RE LOOKING FOR Must Haves: - Demonstrated customer service focus and client communication skills. - Effective communication and interaction with employee's clients and colleagues and the ability to work effectively with all levels of the organization. - Demonstrated experience building credibility with cross functioning teams, specifically sales, operations, and support help desk functions. - Ability to balance multiple tasks with changing priorities. - Proficiency with Cisco, Polycom, Logi, Neat and any additional key manufacturer product tools and services. - Ability to work and think independently and ensuring to meet deadlines. - Excellent attention to detail. - Must have clear and professional communication skills (written and oral) both internally and externally. - Excellent spoken and written English. Nice-to-Haves: - Minimum of a High school Diploma or equivalent. - Minimum 1-2 years Customer Service experience preferably in AV/Video Teleconferencing/ Telecommunications or related field. Items to Consider: - Work hours may vary based on client requirements and may include travel to various locations in support of the account. WHY YOU'LL LIKE WORKING HERE - Medical benefits, including vision and dental - Paid holidays, sick days, and personal days - Enjoyable and dynamic company culture - Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.