Client Experience Specialist

4 weeks ago

Worcester, United States Tiny Spoon Chef, INC. Full time
Tiny Spoon Chef is actively looking for a Client Experience Specialist to become a valuable part of our team, specifically within the Eastern Timezone.

We're more than just a culinary service; we're culinary artists who turn food into pure magic Our secret ingredient? A team of Client Experience Specialists (AKA Customer Whisperers) who make sure our client experience is nothing short of extraordinary. As a Client Experience Specialist, you will ensure a positive experience for our clients and team of chefs. You will work closely with our office team to identify client needs, provide exceptional support, and develop long-term relationships. In addition, you will work closely with our team of chefs, ensuring they are provided with a respectful and joyful workplace.

Client communication is paramount at TSC. You will assess incoming client communication, leads, and questions and determine what comes next. You will reach out to existing clients for client retention check-ins and work with our chefs to support lasting client relationships.

Wage: Hourly pay ranges from $22-$24/ hour.

Work Schedule: Monday to Friday, with a flexible start and end time within the EST time zone. Some evening work is required, and an additional hour on Sundays may be needed for time-sensitive correspondence follow-up.

Please note that we use E-Verify to electronically confirm Form I-9 information to verify employee's identity and employment eligibility.

Responsibilities
  • Conduct client sales calls with a focus on building and maintaining strong relationships to understand their unique needs and preferences.
  • You'll harness the full power of HubSpot to keep track of our client interactions, ensuring no customer query goes unanswered.
  • Act as one of the primary points of contact for our clients and team of chefs.
  • Work closely with the Client Experience Team and chefs to ensure strong internal communication.
  • Monitor, track, and analyze client feedback to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure the successful implementation of new clients and services.
  • Manage client issues and escalations, ensuring timely resolution and follow-up.
  • Develop and maintain a strong knowledge of our offerings and the industry as a whole.
  • With scheduling, you'll be the traffic cop routing information to get everyone where they need to be when they need to be there.

Requirements
  • Hubspot CRM proficiency level at least intermediate.
  • Must have at least 2 years experince with phone sales.
  • Strong communication and interpersonal skills.
  • Ability to build strong relationships with clients.
  • Ability to work independently and proactively in a fast-paced environment.
  • Exceptional problem-solving skills.
  • Strong analytical skills to identify trends and opportunities for improvement.
  • Exceptional time management.
  • While this is a fully remote position, you will be required to travel to Boston 3-4 times a year

Benefits
  • Retirement Plan (401k)
  • 401k Matching
  • Short & Long Term Disability
  • Health & Dental Insurance
  • Life Insurance
  • Paid Time Off
  • Profit Sharing

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