Supervisor, Ancillary Support Services

14 hours ago

Joliet, United States Dupage Medical Group Full time

Overview

Location: Joliet

Hours: Monday-Friday, Full-Time

Evenings, Weekends, Holidays and Travel as needed.

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

* Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
* $5,250 Tuition Reimbursement per year.
* 40 hours paid volunteer time off.
* A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
* 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
* 401(k) Match

Responsibilities

* Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
* Assists Practice Manager in developing and implementing work plans and objectives for all front-end operations, medical records and referral processes.
* Monitors work status and progress.
* Identifies, analyzes and resolves work problems.
* Develops and implements staffing schedules. Monitors attendance and tardy occurrences. Evaluates time-off requests in direct relation to schedules. Maintains employee personnel records.
* Maintains a highly visible profile in the work areas. Works as a team member as necessary. Functions as an alternate clinical/clerical resource and coordinator for the practice in the absence of the practice manager or Clinical Practice Coordinator
* Collaborates with practice manager in the hiring process of all clerical staff. Responsible for the orientation process of new staff hires. Responsible for the ongoing training and development of all staff to maintain competencies. Seeks guidance and support from Practice Manager in managing staff.
* Attentive to staff schedules and physicians to ensure that resources are available to meet anticipated daily work loads.
* Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes and recommends improvements in work processes and job standards.
* Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.
* Positive, professional demeanor is projected through verbal and non-verbal communications. Information for patients and staff is delivered in a manor that is supportive, timely and understandable. Interpersonal conflicts are resolved using appropriate methods and organizational resources. Ideas and suggestions are clearly communicated
* Collaborates with the practice manager to initiate and coordinate any disciplinary actions, performance improvement plans, probations and terminations of clinical staff. Assists the practice manager in the evaluation process. Monitors necessary certifications to ensure staff compliance.
* Ensures office supply inventory is current, mail is opened and processed, office is open and properly directed.
* Ensures that patients are treated courteously by office staff and that visitors are properly screened and directed.
* Ensures that requests for information are handled promptly and effectively. Coordinates and prepares all chart audits within the practice as required.
* Responsible for preparing reports and letter writing as required.
* Collaborates with Practice Manager, Clinical Coordinator and Medical Site Director to handle patient complaints and troubleshooting within the practice.
* Works with Clinical Coordinator to ensure efforts are coordinated and high quality patient care is provided.
* Participates in professional development activities.
* Maintains strictest confidentiality
* Performs other projects and duties as related to department objectives.
* Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules.
* Serves, manages and supports internal and external customers. Privacy is maintained at all times for patient and employee information. Actions are initiated to meet or exceed customer/co-workers expectations in delivering service by implementing the "I make a difference philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional, and prompt responses; Close every interaction with -Is there anything else I can do for you?) Positive working relationships with peers, management and customers are maintained at all times. Organizational Mission and Values of Respect, Integrity, Stewardship and Excellence are evident in behaviors.
* Member of the Management Team, representing their Practice to other DMG management associates. May participate in Ad Hoc or Standing Committees. Representative of DMG in the community at large.
* Performs all other duties/responsibilities as assigned by Manager.
* Works with Managers to implement and monitor department policy and procedures.
* Participates in quality control activities to ensure accuracy and excellence in patient care.
* Develops and maintains new employee orientation timelines and competencies.
* Monitors staff schedules and productivity, along with patient volumes, to ensure the highest level of access and efficiency.

Qualifications

EDUCATION and/or CERTIFICATION/LICENSURE:

* High School diploma or GED
* Courses in medical terminology and health care office management preferred.
* CPR certification

EXPERIENCE:

* Three years of administrative or office management experience including one year of medical office experience

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