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Teller/Customer Service

2 months ago

Boca Raton, United States Space Coast Credit Union Full time

Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for a Full Time Teller/Customer Service to join our ONESCCU team at our Camino Real Branch. SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

* ONESCCU annual bonus available
* Medical, Dental & Vision Insurance
* HSA (Health Savings Account) with SCCU matching contribution
* SCCU Paid Long Term and Short Term Disability coverage
* SCCU Paid Term Life Insurance
* Employee Assistance Program (EAP)
* Paid Time Off
* 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
* Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month):

* Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
* Fixed low rate credit card- 5.99%, if approved
* FREE Identify Theft Protection
* No fee SCCU accounts

Teller/Customer Service Salary range

* $17.34 - $18.47 per hour

Teller/Customer Service Responsibilities:

Deliver exceptional member service, facilitating various deposit and loan transactions, including new account processing and loan closing. Assess members' needs and make appropriate referrals for SCCU products and services, resolving issues promptly and accurately.

* Demonstrate effective sales and service skills by consistently meeting established goals.
* Consult with members regarding SCCU products and services, recommending additional offerings to meet their needs.
* Periodically act as floor manager, assessing walk-in members' needs and directing them to the appropriate information source to ensure maximum lobby efficiency.
* Handle new account opening transactions accurately and efficiently, including paperwork completion, verification of identification, and assistance with check orders and debit card setup.
* Close consumer loans as scheduled, effectively explaining various loan products and payment options in compliance with governmental regulations.
* Assist members with various services, such as safe deposit box access, check orders, and setting up online banking applications, to enhance quality service.
* Perform quality assurance duties for loans and new account documentation.
* Process all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments, to provide complete member service.
* Balance cash, monetary instruments, and daily work accurately to ensure member account integrity.

Teller Customer Service Requirements:

* 6+ months prior experience in customer service and/or cash handling preferred.

Education:

High School Diploma or equivalency

Schedule:

Full Time during Branch hours of operation: Monday - Friday 7:45 am - 6:30 pm. Saturdays, Alternating on Rotation, 8:45 am - 1:30 pm.

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