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Clinic Scheduling Representative

4 months ago

Shelton, United States Mason Health Full time
Clinic Scheduling Representative: This 1.0FTE/Full-time position is scheduled to work 8-HR day shifts Monday-Friday.

Compensation: Non-exempt, $19.96/HR-$28.74/HR

Benefits:

Mason Health provides an excellent benefit package to Part-time and Full-time employees, including:
  • Medical, Dental & Vision Insurance
  • Retirement/ Deferred Compensation plans

Mason Health will make employer contributions of 8% of your compensation for each pay period that you contribute at least 5% of your compensation.
  • Paid Time Off, accrue up to 8 hours of PTO per bi-weekly pay period
  • Life Insurance
  • Employee Assistance Program
  • Mental Health & Wellness resources
  • Tuition Assistance Program
  • Optional or elective benefits include:
  • Flexible Spending Account
  • Short & Long term disability insurance

Job Summary:
The Clinic Scheduling Representative is responsible for scheduling all routine and non-routine medical services with various healthcare providers. This includes entering the appropriate diagnostic testing, demographics, and insurance information into the electronic medical record to facilitate patient care and billing integrity. Clinic schedulers help to ensure that patients flow through the scheduling and registration systems as quickly and efficiently as possible while also ensuring that all fiscal and clinical procedures are followed in a constant manner. Provides a "Patients First" experience and supports a positive workplace by maintaining an upbeat and professional work environment while completing all assigned tasks in a timely and accurate manner.

Job Specific Duties & Responsibilities:
  1. Schedules procedures utilizing the scheduling system following established protocols that promote physician satisfaction and scheduling efficiencies.
  2. Answers incoming calls in a timely and professional manner; handles or reroutes calls as appropriate to ensure customer needs are met as efficiently as possible.
  3. Verifies insurance eligibility and obtains necessary authorizations for services.
  4. Coordinates urgent scheduling directly with the appropriate triage team or assigned physician.
  5. Answer and retrieves EMR data in an accurate and timely manner.
  6. Maintains a welcoming, calm and professional environment at all times.
  7. Provide support to all new and existing employees in job shadow functions as it relates to scheduling duties.
  8. Works collaboratively with team members within the scheduling center and with co-workers within the clinics and hospital. May float to other locations to assist during periods of high volumes or for cross training purposes. Participates in organizational engagement/quality/process improvement activities. Assists in the training of new employees, following established standards.
  9. Other duties as assigned.


Required Education and Experience:
  1. High school diploma or equivalent.
  2. One (1) year of clerical/medical office experience preferred