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Customer Service Representative

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About the Role

The Pet Parent Support Representative is a key contributor to growing and maintaining Red Barn's core customers. This role is focused on customer service, requiring a driving passion for exceeding goals and supporting the company's core values.

Responsibilities
  • Assist pet parents in scheduling Meet & Greets and confirming appointments.
  • Consultative sales using the understanding of the dog's need for our services and our status as the leader in the pet service industry.
  • Scheduling current pet parent appointments (daycare, overnight and spa).
  • Create and maintain accurate records.
Requirements
  • Good interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Motivated and able to work in a fast-paced environment.
  • Detail-oriented in both communication and administrative tasks.
  • MUST LOVE DOGS.
Qualifications
  • Ability to make connections with others easily and have patience to assist with customer questions.
  • Ability to work well with all levels of leadership to provide appropriate responses to customers.
  • Experience in working effectively and efficiently.
  • Successful candidate will value our pet parents, potential customers, and thrive in a fast-paced and fun environment.