Client Relationship Management

3 weeks ago

Atlanta, United States Willis Towers Watson Full time

Client Management links our clients to our exceptional capabilities and solutions to drive profitable revenue growth. This includes responsibilities for growing revenue and managing a portfolio of clients across our two business segments, Health, Wealth and Career and Risk and Broking.

The Senior Care Client Relationship Director is the primary client lead managing the totality of the Willis Towers Watson (WTW) relationship for clients within the Senior Care Industry. This individual is accountable for profitable Senior Care revenue growth and focused on bringing new solutions to existing clients, acquiring new Senior Care clients, and ensuring deep client satisfaction.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

* Establish and manage a team of Senior Care P&C experts including sales and service professionals, focused on the Senior Care industry
* Initiate and coordinate the development of products, services, analytics, and other resources to support our Senior Care clients and attract new business
* Become a trusted advisor and portal to WTW for assigned Senior Care clients and prospects, addressing their unique business needs with solutions that leverage capabilities from across the company and incorporate industry expertise
* Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to Senior Care clients and ensure a streamlined client experience
* Influential at multiple levels of the client organization across all relevant buyer hubs, promoting new and recurring business while managing existing revenue and profit streams
* Lead the development and execution of client account plans and strategies to ensure profitable revenue growth and create new business opportunities
* Participate in relevant Senior Care industry communities in order to deliver industry-specific expertise to our clients
* Develop a broad understanding of WTW capabilities and expertise across our two business segments, Health, Wealth and Career and Risk and Broking
* Ensure client satisfaction with Senior Care clients through proactively monitoring and addressing any issues
* Partner with segment and business leads to negotiate pricing/fees, and ensure client relationships are secure and financially sound
* Actively develop and mentor Senior Care talent on client teams, providing direction, feedback and coaching
* Act as a role model throughout WTW by embodying our values of client focus, teamwork, integrity, respect and excellence

The Requirements

* 10 or more years of experience and proven track record selling professional services to Senior Care organizations in the areas of people, risk and capital
* Ability to build, maintain and manage multiple relationships at the most senior levels within client organizations
* Ability to influence key stakeholders (internal and external) via formal and informal channels
* Track record of sales expertise
* High level of business acumen
* Demonstrated intellectual curiosity to learn and sell across the entirety of WTW
* Ability to navigate complex procurement organizations
* Ability to coordinate teams across WTW businesses
* Team-oriented and collaborative
* Ability to diagnose complex client issues, comprehend the full breadth of Willis Towers Watson's services, blend them into practical solutions that meet our clients' needs, and articulate them to C-Suite buyers across multiple disciplines
* Senior level experience aligned in corporate insurance risk and broking is a plus
* Ability to successfully direct multiple projects and ensure quality deliverables on time and within budget
* An executive presence with polished and well developed oral and written communication skills
* Availability to travel on an as needed basis
* Undergraduate degree desired

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $250,000.00 USD to $350,000.00 USD. The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

* Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
* Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
* Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.

EOE, including disability/vets

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