Customer Experience Specialist

1 week ago

Topeka, United States COREFIRST BANK & TRUST Full time
Hours: 8:00am - 6:00pm Monday-Friday, 9:00am - 12:00pm Saturday, and other hours as needed including some evenings and weekends

Role: A Call Center Personal Banker serves as the point of contact for customers and non-customers who contact CoreFirst via phone or the chat application on our website. Call Center Personal Bankers answer questions about retail banking products and services and direct callers with other needs to the appropriate bank personnel. Call Center Personal Bankers deliver the highest possible customer service as they perform all job duties and contribute to the bank's business goals by referring customers appropriate products and services.

Essential Functions & Responsibilities:
  • Answers incoming calls from internal and external customers, with the goal of assisting them from start to finish whenever possible, by listening and asking appropriate questions
  • Transfers calls when the customer needs are beyond the scope of this position.
  • Answers questions regarding customer needs, concerns, and completing complex transactions
  • Completes processes related to all commercial and retail banking products, including deposit, retirement, loan, bank card, electronic, and treasury management services
  • As the processes develop, performs basic lending functions such as accepting applications, loan interviewing, running credit reports, and making loan recommendations
  • Achieves goals set forth by Call Center Supervisor regarding sales ratios, number of calls answered, length of calls, or other goals set forth by management
  • Supports and participates in Bank marketing and promotional activities
  • Creates Quarterly Sales Plans and performs duties outlined in the Quarterly Sales Plan
  • Performs outbound sales calls to existing or new customers with a goal to strengthen or gain financial relationships
  • Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following Bank policies and procedures. Answers questions, resolves problems, and finds solutions for customers.
  • Maintains and updates internal records and branch operational logs as needed

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience:

Requires Six (6) months CoreFirst teller experience with demonstrated proficiency OR - six (6) months of outside banking, call center, or customer service experience

Education: High School Diploma or equivalent, required, some college preferred

Skills & Abilities:

Courtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and outside the Bank for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Ability to relate to and empathize with different personalities, while being resolution and solutions oriented.

Competencies: Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Other Skills:
  • Working knowledge and proficient use of Microsoft computer applications to include Word, Excel, and Outlook
  • Ability to quickly adapt to changes in procedure and/or technology
  • Must be detail-focused

Physical: Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. Some light physical effort required.

Travel: Travel is negligible. It is primarily local during the business day, although some local evening and weekend travel may be needed.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other:
  • Applicants must pass a drug screen and background checks
  • Internal applicants must be meeting the minimum requirements of their current job and submit a cover letter and resume via the employee portal

CoreFirst Employment Practices:

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Customer Experience Specialist

    5 days ago

    Topeka, Kansas, United States AlienVault Full time

    Company Overview:The company aims to optimize earning potential for part-time careers, allowing individuals to work during busy times, including evenings and weekends. This approach enables employees to make the most of their working hours, creating a rewarding experience.Sales Opportunities:This role offers excellent pay and fewer hours, with opportunities...

  • Customer Experience Specialist

    2 weeks ago

    Topeka, United States COREFIRST BANK & TRUST Full time

    Hours: 8:00am - 6:00pm Monday-Friday, 9:00am - 12:00pm Saturday, and other hours as needed including some evenings and weekendsRole: A Call Center Personal Banker serves as the point of contact for customers and non-customers who contact CoreFirst via phone or the chat application on our website. Call Center Personal Bankers answer questions about retail...

  • Customer Solutions Specialist

    5 days ago

    Topeka, Kansas, United States AT&T Full time

    Become a Customer Solutions Specialist at AT&T and help customers navigate the latest devices and personalized services. Every day, you'll create meaningful connections and exceed sales targets.In this role, you'll work on the sales floor using a consultative approach, guiding customers through their options. You'll also participate in events, fill online...

  • Customer Service Specialist

    1 week ago

    Topeka, Kansas, United States Walmart Full time

    We are seeking a highly organized and efficient Customer Service Specialist to join our General Merchandise team at Walmart. In this role, you will be responsible for reviewing customer orders, locating merchandise on the salesfloor, and ensuring accurate filling of customer orders.A competitive salary range of $14 to $26 per hour awaits successful...

  • Customer Experience Ambassador

    3 weeks ago

    Topeka, Kansas, United States IHOP Full time

    We are seeking a talented Customer Experience Ambassador to join our team at IHOP. As a key member of our staff, you will play a crucial role in providing exceptional service to our guests and ensuring they have an outstanding dining experience.Our ideal candidate is a friendly and approachable individual who is passionate about delivering personalized...

  • Customer Experience Representative

    6 days ago

    Topeka, Kansas, United States Torrid Full time

    Torrid is seeking a Retail Sales Professional to deliver exceptional customer experiences.Key responsibilities include:Foster positive customer connections and loyalty through personalized service.Maintain visual standards on the sales floor and stockroom, ensuring an organized and inviting environment.

  • Customer Experience Ambassador

    6 days ago

    Topeka, Kansas, United States GP Mobile Full time

    Career Opportunities at GP MobileWe're looking for dedicated and results-driven individuals to join our team as Retail Sales Representatives. In this role, you'll have the opportunity to grow your career in a dynamic and supportive environment.As a member of our team, you'll receive a competitive salary of $12.00 - $14.00 per hour, plus benefits such as...

  • Customer Support Specialist

    4 weeks ago

    Topeka, Kansas, United States State of Kansas Full time

    Job Overview:The State of Kansas is seeking a Customer Support Specialist to join our team. This role will provide exceptional customer service and support through front counter help desk and call center operations.Key Responsibilities:Support customers with Driver License, Driver Solutions, and Medical Vision programsAct as subject matter experts for...

  • Customer Experience Representative I

    7 months ago

    Topeka, United States Capitol Federal Savings Bank Full time

    Role. Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or, connect them with a staff member in the appropriate department who can Customer Experience, Representative, Experience, Customer, Retail, Banking

  • Customer Relations Specialist Position in Topeka, KS

    4 weeks ago

    Topeka, Kansas, United States National Dentex Labs Full time

    At National Dentex Labs, a leading healthcare organization specializing in dental industry services and technologies, we are expanding our team and seeking a skilled Customer Relations Specialist to join our dedicated professionals. This full-time position offers an attractive salary range of $45,000 - $65,000 per year, depending on experience, and comes...

  • Field Service Technician I

    3 weeks ago

    Topeka, Kansas, United States Canon Solutions America, Inc. Full time

    About the RoleWe're seeking a skilled Field Service Technician to deliver exceptional customer experiences and optimize the routine maintenance of Canon-supported products. As a representative of Canon Solutions America, you'll embody our commitment to service excellence and drive efficiency in every interaction.Key Responsibilities:Report product failure...

  • Fitness Center Customer Experience Associate

    3 weeks ago

    Topeka, Kansas, United States Planet Fitness Inc. Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Fitness Center Customer Experience Associate to join our team at Planet Fitness Inc. in providing exceptional service to our members, prospective members, and guests.Estimated Salary: $30,000 - $40,000 per yearJob DescriptionAs a Fitness Center Customer Experience Associate, you will be...

  • Customer Order Fulfillment Specialist

    3 weeks ago

    Topeka, Kansas, United States Walmart Full time

    Job OverviewAs a Customer Order Fulfillment Specialist at Walmart, your primary focus is to efficiently fill and dispense online orders. You will locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick-up. This role requires you to make appropriate product substitutions and consult with customers as needed to ensure their...

  • Client Experience Specialist

    5 days ago

    Topeka, Kansas, United States Massage Envy Full time

    About Our TeamWe're a close-knit team of professionals who share a passion for wellness and customer satisfaction. As a Sales & Customer Service Associate, you'll be joining a dynamic and supportive environment that values teamwork, open communication, and continuous learning.Job ResponsibilitiesYou'll be responsible for:Delivering exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Topeka, Kansas, United States La-Z-Boy Inc. Full time

    La-Z-Boy Incorporated is a leader in the industry, driven by our employees who are transforming the power of comfort every day. Our team members have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.Salary and BenefitsThe estimated...

  • Retail Experience Specialist

    1 week ago

    Topeka, Kansas, United States Burlington Full time

    **About the Role:**Burlington Stores, Inc. is a dynamic retail company looking for talented individuals to join our team as Retail Sales Associates.As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and supporting management with daily store operations.**Key...

  • Customer Experience Representative

    7 days ago

    Topeka, Kansas, United States Carter'sOshKosh Full time

    About Our TeamCarters values diversity and promotes a welcoming environment that optimizes skills and talents.We provide opportunities for growth and development to help shape your career.

  • Financial Services Customer Experience Associate

    2 weeks ago

    Topeka, Kansas, United States LoanMax Title Loans Full time

    About LoanMax Title LoansWe are one of America's most respected title loan companies, with nearly 1,000 offices in over twenty states nationwide. Since our inception in 1990, we have been committed to providing hassle-free cash solutions to customers.

  • Front-end Department Lead

    3 weeks ago

    Topeka, Kansas, United States Kroger Full time

    About UsBased in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a...

  • Customer Service Representative

    2 weeks ago

    Topeka, United States Valerie Peckham & Associates, LLC -- American Family Insurance Agency Full time

    Objective The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Customer Service Provides personalized, professional customer service...