Client Experience Specialist

6 days ago


Topeka, Kansas, United States Massage Envy Full time
About Our Team

We're a close-knit team of professionals who share a passion for wellness and customer satisfaction. As a Sales & Customer Service Associate, you'll be joining a dynamic and supportive environment that values teamwork, open communication, and continuous learning.

Job Responsibilities

You'll be responsible for:

  • Delivering exceptional customer service, responding to client inquiries, and resolving any issues that may arise.
  • Promoting our Total Body Care services, including massages, facials, and other wellness treatments.
  • Scheduling appointments, managing client data, and maintaining accurate records.
  • Contributing to the growth and retention of our client base through various marketing initiatives and outreach efforts.
Requirements
  • High school diploma or equivalent required; previous retail or sales experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • A solid understanding of wellness principles and practices, including massage and skin care services.
  • The ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
Benefits
  • Competitive base pay plus bonuses and commissions.
  • Employer-paid healthcare, including medical, dental, and vision plans.
  • Matching 401(k) plan.
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule to maintain a healthy work-life balance.
  • In-depth product and service training.
  • A free monthly service, as well as discounts on all products.


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