Service Advisor

4 weeks ago

Quincy, United States MarineMax Full time

OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.

KEY TASKS:

* Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
* Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
* Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
* Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
* Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
* Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
* Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
* Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
* Schedule, coordinate and follow-up on sublet contractors.
* Inspect quality of work performed as required, prior to delivery to the customer.
* Communicate with the customer during repairs and coordinate customer pick-up.
* Finalize and invoice work orders.
* Provide prompt, detailed and timely flow of all paperwork.
* Other Duties as assigned.

KEY RESULT AREAS:

* Internal/external customer satisfaction/FANS
* Turnaround time on repair work
* Effective communication with the customer
* Accurate invoices
* Accurate and organized service repair orders
* Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.
* MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

  • Service Advisor

    2 weeks ago

    Quincy, United States Quirk Automotive Group Full time

    Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive...

  • Service Advisor

    2 weeks ago

    Quincy, United States Quirk Auto Dealers Full time

    Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive...

  • Service Advisor

    2 weeks ago

    Quincy, United States QUIRK AUTOMOTIVE GROUP Full time

    Job DetailsJob Location Quirk Ford - Quincy, MA Job Shift Any Job Category Customer Service Description Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who...

  • Service Advisor/Office Manager

    4 weeks ago

    Quincy, United States Meineke - 886 Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time off We are looking for a kind, polite, and well-mannered full-time service advisor/manager to greet and check in customers as they drop off their vehicles for repair. You will also be responsible for building estimates for repair, cashing out...

  • Service Writer

    4 weeks ago

    Quincy, United States Papé Machinery, Inc. Full time

    *PAPE MACHINERY, INC. AGRICULTURE & TURF DIVISION QUINCY, WA * *SERVICE WRITER / ADVISOR: *Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape Machinery, the premier capital equipment...

  • Insurance Account Advisor

    4 weeks ago

    Quincy, United States Illinois Insurance Careers Full time

    Job DescriptionJob DescriptionThe Insurance Account Advisor serves as a trusted advisor to clients, providing expert guidance on insurance products, coverage options, and risk management strategies. This role involves managing client accounts, cultivating relationships, and delivering personalized service to meet clients' insurance needs. The account...

  • Acute Dialysis Services Program Manager

    2 months ago

    Quincy, United States Fresenius Medical Care Full time

    **PURPOSE AND SCOPE: Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner in accordance with company policy. Provides direct supervision and coordination of inpatient staff. Responsible for low volume monthly treatments. Utilizes the FMC mission, core values and customer service philosophy to ensure quality...

  • Profit Formula Client Associate

    3 weeks ago

    Quincy, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking a Profit Formula Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about our career areas and lines of business at wellsfargojobs.com . In this role you will: Assist Profit Formula Financial Advisor(s) colleagues with service and operational related activities such as...

  • Remote Seed Sales Representative

    4 weeks ago

    Quincy, United States Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of Nutrien™,  the largest crop inputs company in the world. As part of our collective mission of Feeding the...

  • Branch Office Administrator

    4 weeks ago

    Quincy, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Remote Seed Sales Representative

    4 weeks ago

    Quincy, Massachusetts, United States Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...

  • Remote Seed Sales Representative

    4 weeks ago

    Quincy, United States Nutrien Full time

      At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.   Nutrien Ag Solutions is the retail division of Nutrien™, the largest crop inputs company in the world. As part of our collective mission of...

  • Vice President, Trust Officer

    2 weeks ago

    Quincy, United States State Street Bank Full time

    The Vice President, Trust Officer is responsible for providing superior trust administration and counsel to clients and their beneficiaries; collaborates effectively and provides insights and solutions to attract, retain, and grow clients to transition personal and family wealth. The VP/Trust Officer manages trust & agency accounts in conformity with law,...

  • Family Medicine Residency Faculty

    4 weeks ago

    Quincy, Florida, United States Community Health Systems Full time

    Gadsden Regional Medical Center is seeking a BC/BE Family Medicine Physician to join our core faculty for our Family Medicine residency program in Gadsden, Alabama.Practice and teach comprehensive Family MedicineProvide clinical supervision of residents in outpatient settingProvide clinical supervision in the Inpatient setting ( 1 week/4-5 weeks)Serve as an...

  • Family Medicine Residency Faculty

    2 weeks ago

    Quincy, Florida, United States Community Health Systems Full time

    Gadsden Regional Medical Center is seeking a BC/BE Family Medicine Physician to join our core faculty for our Family Medicine residency program in Gadsden, Alabama.Practice and teach comprehensive Family MedicineProvide clinical supervision of residents in outpatient settingProvide clinical supervision in the Inpatient setting ( 1 week/4-5 weeks)Serve as an...

  • Academic Coach- Limited Part Time

    3 weeks ago

    Quincy, United States Quincy College Full time

    **Location**:Quincy, MA **Category**:Staff **Posted On**:Mon Jun 17 2024 : This position is part time. Academic Coaching is defined as a collaborative learning process that occurs between a coach and a student and examines a student's academic strengths and needs. The Academic Coach offers guidance and identifies strategies that can lead the student to...

  • Private Aviation Consultant

    4 weeks ago

    Quincy, United States Magellan Jets Full time

    **Summary**: Join the dynamic team at Magellan Jets, where we are currently seeking seasoned charter brokers and jet membership consultants to elevate our roster of business aviation experts and business development leaders. With our unwavering commitment to 24/7/365 flight support, a dedicated aircraft sourcing division, and cutting-edge integrated...

  • Diesel Mechanic

    4 weeks ago

    Quincy, United States Nextran Truck Centers Full time

    Job DescriptionJob DescriptionNextran Truck CentersDiesel Technician - Tallahassee, FLAre you looking to further develop your profession into a career? Are you driven by opportunity?Nextran Truck Centers is hiring!Our Employees Benefit from:Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life...

  • Dyne Fire Protection Labs

    3 days ago

    Quincy, United States NFPA Global Solutions Full time

    Job DescriptionJob DescriptionDescription: Established in 2024, NFPA Global Solutions, Inc. is a separate fully owned NFPA corporation dedicated to advancing safety by offering compliance solutions, advisory services, and digital technologies designed to advance fire, life, and electrical safety across the globe. It acquires companies and introduces new...

  • Finance Director

    2 weeks ago

    Quincy, United States Careers In Government, Inc. Full time

    Full Time Accounting and Finance Other Executive, Management, Mid to Senior Level Salary: $110,000 to $130,000 USD Annually Negotiable/DOQ: Yes Apply By: Jul 14, 2024 Summary The City of Quincy is seeking a Finance Director for this growing community of 8,100 near the center of Washington State in Grant County, 2.5 hours east of Seattle and 2 hours from...