Customer Success Specialist

1 week ago


Forest, United States Gates Flag & Banner Co., Inc. Full time
Benefits:
  • Bonuses
  • Simple IRA matching
  • Health insurance
  • Paid time off

Gates Flag & Banner Company, Inc. is a small, family-owned business specializing in the sale of stock and custom flags and banners, and the installation and service of flagpoles.  We are looking for a reliable Customer Success Specialist, ready to join our team with a strong focus on providing a positive customer experience. This person must have excellent communication skills and be comfortable managing multiple responsibilities in an organized fashion.  This is a Full-Time, In-Person position in our Lynchburg, VA office. 

Expectations: 

  • Communicate effectively with customers to provide support and create strong relationships.
  • Act as the main point of contact for individual accounts to facilitate success throughout the ordering process, primarily for stock retail orders and flagpole service.
  • Provide support to the flagpole service team by gathering information and photographs required for the quoting process. 
  • Answer incoming calls and work through the sales process by providing quotes, creating sales orders, and invoicing, using a SAGE Accounting package. 
  • Learn and be able to educate customers on our stock product and flagpole service offerings, as well as the quoting and ordering process. 
  • Utilize a CRM system to track projects and communicate effectively with other internal team members.
  • Fulfill e-commerce orders utilizing a Shopify platform. Communicate with e-commerce customers regarding questions, order issues and returns. 
  • Coordinate onsite pickups and order shipments. 
  • Be able to communicate effectively with off-site team members, utilizing remote work platforms, such as Google Teams, Zoom, Univerge Blue Connect, etc. 

Requirements: 

  • 1-3 Years Experience, Customer Service/Sales/Account Management
  • Be able to multi-task in a fast-paced environment
  • Feel comfortable working in a small/micro-office environment
  • Proficient in Microsoft Office
  • Be flexible and independent
  • Dependability is a must
  • Monday – Friday, 8:30AM – 5:00PM, In-Person

Benefits: 

·       Paid Vacation & Sick 
·       Medical/Dental Plans
·       Retirement Matching
·       Monthly & Yearly Bonuses

Due to holiday closures it may take a little longer than usual to contact applicants.  Interviews are planned to begin on or after January 6th, 2025. 



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