Customer Experience Specialist

6 days ago


Lake Forest, California, United States Hasm & Fs Inc Full time

Welcome to Hand & Stone Massage and Facial Spa, where we are dedicated to delivering exceptional customer experiences and promoting overall wellness. We are currently seeking a motivated and results-driven Customer Experience Specialist to join our team.

About Us

Hand & Stone has been a leading provider of massage and facial services for nearly two decades, with over 400 locations across the US and Canada. Our mission is to provide high-quality services at affordable prices, while creating a welcoming and relaxing atmosphere for our clients.

Salary: $42,000 - $58,000 per year (based on experience)

Responsibilities
  • Client Engagement: Develop relationships with existing clients, identify new business opportunities, and upsell/cross-sell services.
  • Team Collaboration: Work closely with other team members to achieve sales targets, maintain a clean environment, and ensure seamless client experiences.
  • Continuing Education: Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices.
Requirements
  • Minimum 2 Years of Sales/Customer Service Experience
  • Strong Interpersonal Skills
  • Ability to Work in a Fast-Paced Environment
What We Offer
  • Competitive Salary and Commissions
  • Opportunities for Advancement and Professional Growth
  • A Collaborative and Supportive Team Environment


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