Patient Services Senior

1 week ago

Ann Arbor, United States University Of Michigan (The Regents @ Ann Arbor) Full time

Job Summary

This position is located at the East Ann Arbor Health and Geriatrics Center. We are actively seeking a Patient Services Senior who is compassionate, enthusiastic, motivated, and patient-oriented. This individual will share in the goal of creating the ideal experience for our patients, families as well as our employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

* Excellent medical, dental and vision coverage effective on your very first day
* 2:1 Match on retirement savings

Responsibilities*

This position serves as an integral member of our East Ann Arbor Health and Geriatrics Center operations team. Ability to fully utilize MiChart (EMR), scheduling/rescheduling appointments, verifies and updates patient demographic and insurance information. In-basket management, template editing and build, process and interpret reports, maintain multiple work queues as well as use Microsoft applications. Provides oversight support to clerical and/or clinical support staff, patient account representative responsibilities, clerical business office workflows/workstreams. Assists the ACU triads in the development and implementation of new policies, procedures as well as continuous process improvement for the five clinics in the health and geriatrics center. Provides orientation and mentoring to new staff members. Creates and maintains monthly staff schedules to assure appropriate staffing levels. Also responsible to direct staffing reassignments necessitated by the operational state summarized by the daily management system. Delineates position duties and expectations for staff supporting the clinical administrative work in all five clinics.

Responsible for meeting the highest of standards, providing exceptional customer service to patients and families, coordinating business functions, as well as effective customer service etiquette and service recovery skills.

Individual must be able to support multiple services and stakeholders. Individual must provide administrative support with a comprehensive orientation to clerical operations, and daily activities for optimal clinic flow. Process and compile paperwork for exams and clinical staff. Partners with central contact center and central nurse triage in collaborative fashion. Represents the building in process change/evolution to implement and advance technology innovations in support of enhanced patient care delivery workflows. Monitor waiting area and assure a clean, organized, and safe environment.

This individual actively participates in quarterly and annual evaluation process. Individual participates in the interview process, engages in reassignment as guided by the needs of the operation and performs additional administrative duties as assigned. Additionally, provides clerical coverage to fill staffing gaps.

Required Qualifications*

* High School Diploma or GED. Associates degree preferred.
* 5+ years of experience
* Individual must exhibit a professional and positive image when interacting with patients, faculty and staff. They must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal and communication skills and demonstrate ability to interact with a diverse population.
* Selected candidate must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast-paced environment. In addition, candidate must demonstrate problem solving skills, manage time appropriately, have proficient computer and keyboarding skills.
* The selected candidate must understand and align with the concept of chain of command, have experienced telephone etiquette and have a history of exemplary attendance and punctuality. Requires flexibility in all aspects of work assignments in order to respond to the growing needs of East Ann Arbor building (health center and geriatrics center), as well as the organization.

Desired Qualifications*

* Experience in an Ambulatory Care setting, preferably in primary care
* Previous supervisory experience
* Knowledge of University policies and procedures
* Experience as a template editor
* Mi-Chart

Work Schedule

* 40 hours Monday-Friday
* May include rotational evening or weekend staffing coverage.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

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