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Lead Barista

4 months ago

Lake Geneva, United States Marcus Corporation Full time

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Lead Barista to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

* Turn our guest's ordinary day into an extraordinary day
* Love where they work
* Be appreciated for what they bring to a team
* Learn and grow with a company who truly values it's people

What's in it for you?

* Flexible Scheduling
* Free meals every shift made by our talented culinary team
* Paid time off
* Golf, Ski, Restaurant & Spa discounts
* Hotel room discounts as low as $49 per night
* WELL Spa Gym membership for $16 per paycheck
* Advancement opportunities across the property and US
* Friendly work atmosphere
* Holiday, jury duty, & bereavement pay
* Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
* Recognition programs (aka get paid to celebrate)

About the role

Creative minds think alike, so I think this position is GRAND for you: As a lead barista, you will provide managerial support, training and leadership for the restaurant operations. This will be accomplished only by proper use of training programs, communication methods and following the standards set by our hotel's leadership.

What will you be doing?

* Execute restaurant operations including food and beverage promotions, customer service and inventories.
* Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service
* Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
* Maintain Restaurant inventory, cleanliness, food rotation and menu consistency.
* Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
* Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
* Attends meetings during shifts.
* Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
* Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
* Perform other duties as assigned.

What do you bring to the role?

* Someone who is passionate about people and travel
* Willing to work weekends
* LOVES meeting new people and interacting with guests
* Has reliable transportation to and from work
* Past experience in hotels and customer service a plus
* Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Additional Information

* Hourly/Yearly Wage: $13 per hour plus tips