Customer Experience Manager

7 days ago


Lake Havasu City, Arizona, United States Bashas' Full time
Job Description

**Position Purpose:** Our Assistant Barista Team Lead will be responsible for executing a wide variety of tasks throughout the front end of the store. The Assistant Barista Team Lead creates the Starbucks Experience for Bashas' customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Responsibilities:
  • Deliver Exceptional Customer Service: Act with a customer-centric attitude and connect with customers to discover and respond to their needs.
  • Ensure Compliance: Adhere to safety regulations, health department, and weights and measures requirements to maintain a safe and healthy environment.
  • Provide Quality Products: Consistently deliver quality beverages, whole beans, and food products by following recipe and presentation standards, as well as health, safety, and sanitation guidelines.
  • Act with Integrity: Demonstrate honesty, knowledge, and values that promote the culture, mission, and vision of Bashas' and Starbucks.
  • Anticipate Customer and Store Needs: Recognize and respond to customer and store needs to maintain a clean and comfortable store environment.
  • Follow Operational Policies: Adhere to Bashas' operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all members.
  • Maintain a Clean Workspace: Ensure a clean and organized workspace to facilitate inventory and product location.
  • Recognize and Reinforce Accomplishments: Acknowledge and encourage individual and team achievements.
  • Assist with New Member Training: Provide positive reinforcement and coaching to support new member development.
  • Perform Other Related Duties: Complete other tasks as assigned to support the team and store operations.

Physical Demands: Employees may occasionally experience the following physical demands for an extended period:

  • Standing
  • Sitting
  • Lifting and Stocking (Up to 50 lbs.)
  • Pushing
  • Keyboarding
  • Telephone Use
  • Walking
  • Bending

Perks and Benefits:

  • Competitive compensation, paid weekly
  • Retirement Benefits
  • Medical, dental, and vision insurance for yourself and eligible dependents
  • Tuition Reimbursement for qualified courses
  • Scholarship opportunities for continued education
  • Store discount programs (10% off household groceries)
  • A fun work environment where you have the opportunity to nourish your community

Requirements:

  • Must be 18 years of age
  • Must be 21 years of age for any position that serves alcohol

Internal Transfer/Promotion/Rehire Requirements:

  1. Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
  2. You may be asked to accept a part-time position if that is the only position available.
  3. Rehires must be approved by an HRBP.


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