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Service Advisor

4 months ago

Lakeland, United States Lakeland Toyota Inc Full time

At Lakeland Toyota, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. Shown below are our available positions, please take a look and apply today


At Lakeland Toyota, we pride ourselves on delivering a truly outstanding experience to our customers at all levels and across all departments. Whether you're in the automotive industry or joining us from another field,  Lakeland Toyota is ready for you to become a part of an award winning team. Our employees work hard to build and establish relationships with our customers and we know how to value our human capital and give every employee the opportunity to grow.

 

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department employees.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Proven track record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
  • Willing to submit to pre-employment background check and drug screen