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RN, Care Advisor-1

2 months ago

Lakeland, United States Chapters Health System Full time

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our successSchedule:
Tuesday 5p-1a
Wednesday 5p-1a
Thursday 5p-1a
Every other weekend 8a-8p.
Role:
The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.

Qualifications:

  • Current license as RN in the state where the employee will be working
    • Minimum of one (1) year nursing experience; hospice or hospital experience preferred
    • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
    • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
    • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
    • Reliable transportation to meet patients’ needs
    • Excellent critical decision making and problem-solving skills
    • Excellent clinical and assessment skills
    • Ability to use equipment with visual and auditory mechanisms
    • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
    • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
    • Strong patient service skills
      • Information seeking / probing skills
      • Accurate knowledge transfer
      • Listening, understanding, and responding
      • Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
      • Ability to work in a cooperative team environment 
      • Able to exhibit a sense of urgency in daily work activities
      • Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
      • Available to work shifts to accommodate extended hours of operation as scheduled
      • Ability to perform sedentary work with frequent interruptions
      • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
      • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
      • Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023

        Some locations may require:

        • Completes clinical admissions for all Company services including, but not limited to:
          • Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner 
          • Identifies admission objections, concerns or other entry barriers and provides responses
          • Educates patient/family on admission requirements and addresses immediate needs
          • Completes informed consents and initial assessment according to regulations and Company policy
          • Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs
          • Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort
          • Obtains Physician orders
          • Completes documentation per Company policy
            • Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
            • Communicates frequently with Admissions to ensure timely follow-up.  When assignment is complete, informs Admissions and prepares for next assignment.
            • Provides all necessary clinical communication timely using SBAR.
            • Discusses any potential needs with after-hours staff.
            • Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
            • Obtains medical record information for the referral.
            • Develops strong relationships with case managers, physicians, etc. at facilities.
            • Works with Professional Relations Representatives (PRRs) to provide education on all available services.
            • Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.

              Competencies:

              • Satisfactorily complete competency requirements for this position.

                Responsibilities of all employees:

                • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
                • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
                • Comply with Company policies, procedures and standard practices.
                • Observe the Company's health, safety and security practices.
                • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
                • Use resources in a fiscally responsible manner.
                • Promote the Company through participation in community and professional organizations.
                • Participate proactively in improving performance at the organizational, departmental and individual levels.
                • Improve own professional knowledge and skill level.
                • Advance electronic media skills.
                • Support Company research and educational activities.
                • Share expertise with coworkers both formally and informally.
                • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

                  Job Responsibilities:

                  • Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory.  Provides compassionate customer service to patients and families.
                  • Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
                  • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
                  • Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
                  • Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
                  • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
                  • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals.
                  • Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
                  • Completes documentation per policy and procedure.
                  • Perform other duties as assigned.

                    This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.