Student Services Specialist

14 hours ago


Phoenix, United States Maricopa Community Colleges District Full time

South Mountain Community College is currently seeking a dedicated front-facing staff member to collaborate with students, faculty, and staff in planning, coordinating, and facilitating educational opportunities. Responsibilities include assisting with the enrollment process, conducting outreach for programs, and contributing to recruitment and retention efforts.

Key Duties:

Provide student support services, including FAFSA workshops, pre-advisement, and admissions assistance.

Perform administrative tasks such as answering student inquiries, serving as the first point of contact, and maintaining communication with both current and prospective students.

Maintain continuous communication with faculty to ensure seamless student access and retention strategies.

Build and sustain relationships with Guadalupe Community Partners to foster outreach and recruitment opportunities.

Support the Hoop of Learning Program through collaboration with high school partners, tribal communities, and the District Office.

Serve as the lead for part-time employees, ensuring weekly progress towards institutional and student success goals.

Essential Functions

40% - Acts as an initial primary point of contact for students and responds to student inquiries via in person, phone or electronically for information regarding enrollment, registration, admissions,

financial aid, tuition, scholarships, internships, grants, testing, new student orientation, graduation and other program information. Assesses and identifies students' needs and refers more

complicated cases to the next level of student services and maintains a cohort of students for advising purposes

30% - Maintains records and monitors and tracks students' performance and progress. Assists with identifying resources needed to address students' circumstances and potential barriers. Collects

data on program participation and prepares program reports. Works with faculty and program management to identify and implement retention strategies and student success opportunities

20% - Plans and coordinates special events. Prepares, designs and maintains correspondence, reports, presentations, program materials and documentation

10% - Performs other duties as assigned



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