Customer Service Support III

3 weeks ago

Stevens Point, United States CNG Holdings, Inc. Full time
Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check 'N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.

Essential Duties:

  • Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
  • Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
  • Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
  • Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
  • Perform customer verifications to validate information presented.
  • Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
  • Comply with federal and state regulations and Company policies and procedures.
  • Complete compliance trainings and quarterly I Agree timely.
  • Coordinate operations, development, and training necessary for store achieving metric targets.
  • Maintain store staff schedule and assist covering other stores within the district.
  • Support store staff to ensure excellent customer service and embodiment of sales culture.
  • Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
  • Other duties as assigned.

Minimum Education and Experience Required:

  • High school diploma, GED, or equivalent experience
  • 2+ years of experience with sales, customer service, and cash handling

  • 1+ year of supervisory experience preferred
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficient in Microsoft Office programs
  • Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
  • Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
  • Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands:

  • Call center/Retail/Office environment
  • Extensive cash handling
  • Extended phone usage
  • Long periods of standing
  • Extended viewing of computer screens and typing
  • Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance:
  • Must be able to travel to all stores within the assigned district with personal vehicle
  • May be asked to travel to neighboring districts
  • May require overnight travel
  • Must work assigned shifts as scheduled

Supervisory Functions:
  • Position may be on-site lead for one or more Assistant Store Managers

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers' unique financial needs so that they can build a better future for themselves and their families.

CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused

Commitment to Diversity:

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

  • Customer Service Support III

    4 weeks ago

    Stevens Point, United States CNG Holdings, Inc. Full time

    Job Description:General Function / Summary:As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check 'N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of...

  • Customer Support Professional

    3 weeks ago

    Stevens Point, Wisconsin, United States Ki Mobility Full time

    Job Title: Customer Support ProfessionalKi Mobility seeks a detail-oriented and skilled customer support professional to join our team. This role involves interacting with clinical professionals worldwide, providing information, and resolving concerns related to highly configurable products.Key Responsibilities:Provide accurate and timely responses to...

  • Customer Service Liaison

    1 week ago

    Stevens Point, Wisconsin, United States Sentry Insurance Group Full time

    At Sentry Insurance Group, we're seeking a Customer Service Liaison to provide exceptional support to our customers. This role is a fantastic opportunity to build a career in customer service and work with a leading insurance provider.Key ResponsibilitiesEnsure a quality customer experience by reducing friction points and streamlining processes.Provide...

  • Customer Service Representative

    1 week ago

    Stevens Point, Wisconsin, United States Sentry Insurance Group Full time

    At Sentry Insurance Group, we're looking for a Customer Service Representative to join our team. As the primary contact with our customers, you'll play a crucial role in delivering exceptional service and ensuring a seamless experience.Salary: $45,000 - $60,000 per yearAbout the RoleWe're seeking an experienced customer service professional who can provide...

  • Customer Service Representative

    3 weeks ago

    Stevens Point, Wisconsin, United States Domino's Pizza LLC Full time

    Job TitleCustomer Service Representative\We are seeking part-time candidates who will work 3-4 hour shifts, 3-4 days a week, assisting during our lunch and dinner rushes. Our team members play a vital role in delivering an exceptional customer experience.\Salary and BenefitsThe estimated salary for this position is around $15-$18 per hour, depending on...

  • Customer Service Ambassador

    3 weeks ago

    Stevens Point, Wisconsin, United States Domino's Pizza LLC Full time

    About the RoleAs a Customer Service Representative at Domino's Pizza LLC, you will be working in a fast-paced environment, assisting customers during lunch and dinner rushes. This part-time role requires candidates to work 3-4 hour shifts, 3-4 days a week. In addition to this position, we also have full-time opportunities available.In this dynamic role, you...

  • Customer Service Agent

    1 month ago

    Stevens Point, United States Sentry Insurance Group Full time

    As a member of The Customer Service Team, you will be the first phone contact with our customers. In addition, you will:Ensures a quality customer experience for our insureds and customers by reducing friction points and ensuring an effortless proces Customer Service, Agent, Payment Processing, Service, Customer Experience, Retail, Insurance

  • Customer Service and Sales Specialist

    2 weeks ago

    Stevens Point, Wisconsin, United States Stevens Point Auto Center Full time

    Stevens Point Auto Center is looking for a skilled Customer Service and Sales Specialist to join our team. As a Customer Service and Sales Specialist, you will be responsible for answering customer calls, establishing follow-up appointments, and responding quickly to internet, phone, and live chat inquiries. You will also provide customers with initial...

  • Customer Service Representative

    3 weeks ago

    Stevens Point, Wisconsin, United States R-Stores Full time

    Customer Service RepresentativeWelcome to R-Stores, where we strive to provide an exceptional customer experience.Job Summary:We are seeking a Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing outstanding customer service, maintaining a clean and organized store environment, and...

  • Customer Service Representative

    4 months ago

    Stevens Point, United States Stevens Point Auto Center Full time

    In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and...

  • Customer Service Representative

    4 weeks ago

    Stevens Point, United States Stevens Point Auto Center Full time

    In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and...

  • Customer Service Representative

    3 weeks ago

    Stevens Point, United States Stevens Point Auto Center Full time

    In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and...

  • Customer Service Professional

    2 weeks ago

    Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in collections and a desire to make a meaningful contribution to a dynamic team? If so, we encourage you to apply for the Customer Service Professional role at Associated Bank.About the JobIn this critical position, you'll work closely...

  • Customer Service Representative

    3 weeks ago

    Stevens Point, Wisconsin, United States R-Stores Full time

    R-Stores Job DescriptionOverviewWe are a dynamic community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home.This is an exciting opportunity to be part of our team, keeping the shelves stocked, the coffee brewing, and our customers happy.

  • Customer Service Representative

    3 weeks ago

    Stevens Point, Wisconsin, United States Main Grain Bakery Full time

    Job TitleWe are seeking a friendly and attentive Customer Service Representative to join our team at Main Grain Bakery in Stevens Point, WI.About the JobThis is a part-time opportunity that requires minimum 21 hours per week. The ideal candidate will have excellent communication skills and be able to work well in a team environment.ResponsibilitiesGreet...

  • Customer Service Representative

    1 week ago

    Stevens Point, Wisconsin, United States Erbert & Gerbert's Franchise Systems, Inc Full time

    Job OverviewAt Erbert & Gerbert's, we're passionate about serving our customers with a smile and providing an exceptional dining experience.CompensationWe offer a competitive hourly rate of up to $16 per hour, plus tips, ensuring you earn a good income while working with us.Job ResponsibilitiesServe customers with a positive attitude and provide excellent...

  • Seasonal Support Driver

    4 weeks ago

    Stevens Point, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Support Services Associate

    2 weeks ago

    Stevens Point, Wisconsin, United States Portage County, WI Full time

    We are seeking a skilled and detail-oriented individual to fill the role of Administrative Associate I at the Portage County Aging and Disability Resource Center (ADRC). As a member of our team, you will contribute to the delivery of exceptional customer service, ensuring that participants and the general public receive accurate information and referral...

  • Medical Customer Service

    3 months ago

    Stevens Point, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Customer Service Representative

    4 weeks ago

    Stevens Point, United States Ki Mobility Full time

    Starting Wage: $19.50 per hourStandard Schedule: Monday-Friday, 9am-6pm with overtime as needed. Onsite Position$0 Deductible/Low Premium Medical BenefitEmployee Recognition ProgramsJob Summary:Our Customer Service department works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front...