Current jobs related to Emergency Communications Officer - Richmond - Richmond Ambulance Authority

  • Security and Emergency Response Officer

    4 weeks ago

    Richmond, Virginia, United States Erickson Senior Living Full time

    Location: Avery Point by Erickson Senior Living Avery Point is a picturesque 94-acre continuing care retirement community situated in Short Pump, Virginia. As part of a growing network of communities developed and managed by Erickson Senior Living, a national leader in senior living and healthcare, we are committed to providing exceptional service to our...

  • Security and Emergency Services Officer

    4 weeks ago

    Richmond, Virginia, United States Erickson Living Full time

    Position:Security and Emergency Services OfficerAt Erickson Senior Living, we pride ourselves on creating a secure and supportive environment for our residents. As part of our commitment to safety, we are seeking a dedicated Security and Emergency Services Officer for our esteemed retirement community.Key Responsibilities:The Security and Emergency Services...

  • Safety and Emergency Response Officer

    4 weeks ago

    Richmond, Virginia, United States Erickson Senior Living Careers Full time

    Location:Avery Point by Erickson Senior Living is a picturesque 94-acre continuing care retirement community situated in a serene environment. We are part of a growing network of communities developed and managed by Erickson Senior Living, a national leader in senior living and healthcare.Position Overview:We are seeking a dedicated Security and Emergency...

  • Security and Emergency Services Officer

    4 weeks ago

    Richmond, Virginia, United States Erickson Living Full time

    Position Overview:The Security and Emergency Services Officer plays a crucial role in maintaining the safety and security of our community. This position is essential for ensuring a secure environment for residents and staff alike.Location:Avery Point by Erickson Senior Living, a distinguished 94-acre continuing care retirement community situated near...

  • Emergency Communications Specialist

    4 weeks ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Join the Commonwealth of Virginia as a Police Dispatcher The Commonwealth of Virginia offers a unique opportunity for individuals passionate about public safety and community service. As a leading public institution, we pride ourselves on fostering an environment that encourages innovation and inclusivity. Our commitment to diversity makes us a desirable...

  • Security and Emergency Services Officer

    1 week ago

    Richmond, Virginia, United States Erickson Senior Living Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security and Emergency Services Officer to join our team at Erickson Senior Living. As a key member of our community, you will be responsible for ensuring the safety and security of our residents, staff, and visitors.Key ResponsibilitiesConduct regular patrols of the community to identify and...

  • Emergency Communications Specialist

    2 weeks ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    About the RoleWe are seeking a highly skilled and experienced Police Dispatcher to join our team at the Commonwealth of Virginia. As a key member of our public safety team, you will be responsible for providing timely and accurate communications services to our university and hospital community.Key ResponsibilitiesProvide emergency dispatch support services...

  • Emergency Communications Specialist I

    4 weeks ago

    Richmond, Kentucky, United States Commonwealth of Kentucky Full time

    Position Overview:As an integral part of the Commonwealth of Kentucky, the Emergency Communications Specialist I plays a crucial role in ensuring public safety through effective communication and coordination.Key Responsibilities:Engage with the community to provide timely and accurate information.Utilize advanced telecommunications systems to manage...

  • Emergency Response Security Officer

    3 weeks ago

    Richmond, Virginia, United States Bon Secours Health Full time

    Position OverviewThe Emergency Response Security Officer plays a crucial role in ensuring a secure and healthy atmosphere for all individuals within the facility. This position is dedicated to:Monitoring: Vigilantly observing the environment to identify any potential risks or hazards.Notification: Promptly alerting the appropriate personnel regarding any...

  • Office Manager for Community Engagement

    3 weeks ago

    Richmond, Virginia, United States YMCA of Greater Richmond Full time

    Job OverviewThe YMCA of Greater Richmond is in search of an Office Manager to support our Community Health initiatives. This role involves making follow-up communications with members, performing data entry tasks, and executing various administrative responsibilities. This part-time position offers a competitive hourly wage.The YMCA of Greater Richmond is a...

  • Community Engagement Office Coordinator

    3 weeks ago

    Richmond, Virginia, United States YMCA of Greater Richmond Full time

    Position OverviewThe YMCA of Greater Richmond is seeking an Office Manager dedicated to enhancing community health initiatives. This role involves making follow-up communications with members, performing data entry tasks, and executing various administrative responsibilities. This part-time position offers a competitive hourly wage.About Us:The YMCA of...

  • Research Analyst

    16 hours ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Office of Safer Communities Research AnalystThe Commonwealth of Virginia Department of Criminal Justice Services is seeking a highly skilled and experienced Research Analyst to join the Office of Safer Communities. This is a unique opportunity to contribute to the development and implementation of evidence-based strategies to reduce violence and...

  • Research Analyst

    7 days ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Office of Safer Communities Research AnalystAbout the Role:We are seeking a highly skilled Research Analyst to join our team at the Office of Safer Communities. As a key member of our team, you will be responsible for analyzing data, identifying trends, and developing recommendations to inform our violence prevention and intervention...

  • Advanced Probation Officer: Community Supervision

    3 weeks ago

    Richmond, Virginia, United States Commonwealth of Virginia Full time

    Job Responsibilities Oversees a specialized caseload of high-risk individuals; conducts assessments, case management, and administrative functions. Effectively implements evidence-based practices (EBP) including proficient communication skills, principles, and techniques to foster internal transformation for the probationer. Collaborates with probationers,...

  • Office Assistant

    2 months ago

    Richmond, United States Ali Medical Transport Full time

    Job DescriptionJob DescriptionAli Medical Transport is one of the regional leaders in non-emergency medical transportation. We transport clients daily to dialysis, medical appointments, and group homes.We seek a qualified and skilled Office Assistant that'll be tasked with assisting in the backend operations that allow our company to be one of the...

  • Office Assistant

    2 months ago

    Richmond, United States Ali Medical Transport Full time

    Job DescriptionJob DescriptionAli Medical Transport is one of the regional leaders in non-emergency medical transportation. We transport clients daily to dialysis, medical appointments, and group homes.We seek a qualified and skilled Office Assistant that'll be tasked with assisting in the backend operations that allow our company to be one of the...

  • Security Officer

    2 weeks ago

    Richmond, Virginia, United States Admiral Security Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Officer to join our team at Admiral Security Services. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties and assets.Key Responsibilities:Patrol Assigned Areas: Conduct regular patrols of assigned areas to detect and prevent...

  • Community Safety Officer

    4 weeks ago

    Richmond, Virginia, United States City of Richmond Full time

    Join the Esteemed Richmond Police DepartmentAs a member of the Richmond Police Department, you will embody the spirit of community engagement and public safety. Officers are entrusted with the vital role of safeguarding individuals and property, upholding order, and actively working to deter crime. Responsibilities include traffic management, conducting...

  • EMR/EMT Security Officer

    1 week ago

    Richmond, United States Erickson Living Full time

    Location: Avery Point by Erickson Senior Living Avery Point is a beautiful 94-acre continuing care retirement community located just 15 minutes from downtown Richmond in Short Pump, Virginia. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses...

  • Grants Administrator

    6 days ago

    Richmond, Virginia, United States Virginia Department of Emergency Management Full time

    Job SummaryWe are seeking a highly skilled Grants Administrator to join our team at the Virginia Department of Emergency Management. The successful candidate will be responsible for planning, allocating, and monitoring federal funding to localities and state agencies.Key ResponsibilitiesProvide technical assistance to localities and state agencies to plan,...

Emergency Communications Officer

3 months ago

Richmond, United States Richmond Ambulance Authority Full time
ANSWER THE CALL: BECOME AN EMERGENCY COMMUNICATIONS OFFICER TODAY

Full-time 42-Hour PTO Bonus Available

Position Information:

Under the direction of the Communication Supervisor, the EMERGENCY COMMUNICATIONS OFFICER (ECO) is responsible for receiving and answering emergency (911) and non-emergency calls, comprehending and relaying information quickly and accurately, and dispatching appropriate resources. Using approved System Status Management techniques, the ECO (also referred to as System Status Controller) serves as the first contact with callers and, as such, will often be called upon to calm and direct the actions of lay persons, prior to the arrival of EMS personnel using Medical Priority Dispatch protocols. The ECO passes on pertinent information and provides direction to ambulance and supervisory personnel. Success in this role requires individuals to possess the innate ability to perform several tasks at one time.

Primary Responsibilities:
  • Is responsible for assisting with the indirect delivery of patient care, by aggressively following System Status Management procedures, to reduce response times; and for following correct call-taking procedures, call-prioritizing medical requests, and pre-arrival instructions.
  • Must maintain an excellent working knowledge of the Communications Department and Operations Department policies and procedures, and understand how the two divisions work together.
  • Demonstrates technical efficiency and extensive knowledge of all Communications Center equipment.
  • Receives and processes requests for emergency and non-emergency medical assistance, using proper telecommunications skills and technique.
  • Advocates and practices excellent customer service conduct.
  • Prioritizes requests and provides pre-arrival instructions to callers, using only Medical Priority Dispatch protocols, as approved by the Operational Medical Director and the Richmond Ambulance Authority.
  • Dispatches and coordinates appropriate available resources within proper time frames.
  • Coordinates the response of other public safety agencies, as needed.
  • Provides complete and accurate information regarding the location of calls and routing instructions to all responding resources, in a concise manner, using standard radio procedures.
  • Is expected to maintain a polite customer service attitude with physicians, nurses, public safety agency.

Minimum Qualifications:
  • Have High School diploma or GED certificate.
  • Possess and maintain current Virginia vehicle operator's license and maintain motor vehicle records in compliance with Company policy.
  • Possess and maintain current Virginia Emergency Medical Technician certification or ability to obtain within one year of employment.
  • Must successfully complete the International Academy of Medical Priority Dispatch training and certification for Emergency Medical Dispatch (EMD).
  • Must be flexible; have demonstrated capabilities to accept responsibilities, give directions.
  • Have quality orientation for the delivery of excellent patient care and customer service.
  • Proven Ability to interact effectively with co-workers, supervisors, management, clients and any to her person(s) with whom he/she may interact.
  • Ability to operate under stringent personal demands and maintain respect for others inside and outside of the agency.
  • Must display basic telecommunications skills and good telephone techniques prior to functioning as a Communications Officer.
  • Adept with the use of map books and able to receive and follow written and/or verbal instructions appropriately.
  • Able to maintain a positive attitude, under a variety of conditions, and relate appropriately to a variety of individuals.

Preferred Qualifications:
  • Previous Experience or currently functioning as a Communications Officer within a high performance, emergency medical communications center.
  • Have solid base knowledge of geographic service area, including major street and landmark locations.
  • Be currently certified nationally as an Emergency Medical Dispatcher (EMD) with Medical Priority Dispatch.
  • Possess and maintain current certifications in the following.
    • Cardiopulmonary Resuscitation Provider (CPR)
    • Medical Priority's Emergency Medical Dispatch (EMD) (Can be provided)
    • Other certifications as required by the Health Department and/or the Operational Medical Director.
    • Have one year of experience functioning as an Emergency Medical Technician for an EMS agency in a pre-hospital setting.
  • Be able to type 25 words or more per minute.

CONDITIONS OF EMPLOYMENT:
  • Candidates selected for employment are subject to a urinalysis to screen for illegal drugs. Candidates who refuse to be tested will be denied employment with the Richmond Ambulance Authority
  • Candidates selected for employment are subject to a fingerprint background screening. Candidates who refuse to be fingerprinted will be denied employment with the Richmond Ambulance Authority
  • Candidates selected for employment are subject to Physical Abilities Test (PAT). Candidates who refuse to complete the test may be denied employment with the Richmond Ambulance Authority
  • Participation in the COVID-19 vaccination program, or having an approved medical or religious exemption on file with Human Resources, is required for all Richmond Ambulance Personnel
  • New employees complete a probationary period

SIGN ON BONUS:
  • After 90 days of employment, the new employee will receive 42 hours of paid time off to use at any point during their employment with the Richmond Ambulance Authority.

Physical Demands:
  • Must be able to sit for long periods of time.
  • Must be able to lift up to 10 pounds of force occasionally, moderate lifting, carrying, pushing and/or pulling.
  • Required to have close visual acuity to perform activities such as GPS and map reading.
  • Must be able to perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication.
  • Must be able to receive inbound calls.

Equal Opportunity Employer