Global Patient Services Supervisor
2 weeks ago
Company Overview
#LI-Remote
Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Job Overview
Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Global Patient Services Supervisor reporting into our Corporate Headquarters location.
The Global Patient Services Supervisor is responsible for overseeing the Global Patient Services program for a defined region of the world with a team of Global Patient Services Coordinators and Specialists. The Supervisor will serve as Leader on Call for the international acute burn/injury program, covering 24/7 shifts and holding responsibility for the program while Leader on Call. The Supervisor will take a lead role in coordinating the evaluation and acceptance process for high priority international patients. As Supervisor for a defined region, s/he will create and implement country-specific processes and documentation to comply with local countries' fraternal, social, and regulatory environments.
Furthering the Shriners Children's international mission and congruent with the Shriners Children's vision for growth and development, the Supervisor will support efficient international patient program processes across the Shriners Children's system and within the fraternity.
This position may require domestic and international travel estimated at 5% to 10% (approximately 1-2 trips per year).
Responsibilities
Responsibilities:
* Oversees the internal referral management process for a specified geographic region, supervising a team of Global Patient Services Coordinators and Supervisors. Serves as the main point of contact for Global Patient Services Coordinators and Specialists to assign and prioritize international patient referrals, monitor case statuses, assess workloads, and support team members when facing challenges with referral coordination, including securing sponsorship.
* Serves as Leader on Call for Global Patient Services Coordinators' managing acute burn and spinal cord injury international patient referrals, evaluations, acceptances, and transportation. As Leader on Call, Supervisor is on duty 24/7 for alternating months, supporting Coordinators and directly managing cases during period of high referral volumes. Holds responsibility for medical transportation and financial considerations during Leader on Call periods.
* Oversees high priority patient referrals from the Supervisor's assigned region, working closely with the department's International Clinical Professional to ensure expeditious evaluation, acceptance and arrival of patients. Responsible for working with Coordinators, Specialists and Contact Center Representatives in preparing patient files and other materials for outreach in international markets and territories. Takes the lead on preparing for outreach clinics in their assigned region.
* Refines processes and documents for each country in the Supervisor's assigned region to ensure compliance with fraternal, regulatory, and social norms and requirements. Conducts training for temples, hospitals and new staff on international protocols
* Connects with, and builds upon, government relationships in embassies, consulates and US immigration authorities to facilitate the international patient acceptance process. Provides 1:1 coaching of team members, trains staff in new and existing processes, tools, and requirements. Co-leads weekly Global Patient Services team huddles to promote performance improvement and employee engagement.
Qualifications
Experience Required:
* 5 or more years of healthcare or other experience in a hospital, outpatient, or community organization setting required
* Experience coordinating access to care for international patients required
* Proficiency in a secondary language required (preferably Spanish)
* Familiarity with specialized pediatric orthopedic, burn, spinal cord injury, and cleft lip and palate care and pediatric health care required
* Experience working at a proficient level with MS Office required
* Experience working with CRM's and EMR's required
* Bachelor's Degree in a related field required
Experience Preferred:
* Proficiency in third or fourth foreign languages preferred
* Comprehensive understanding of international healthcare operations, cultural standards, customs, resources, relevant economic and political variables of international markets preferred
* Master's Degree in a related field preferred
-
Patient Service Representative
7 days ago
Remote, United States BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time*BCforward is looking for Patient Service Rep**Position Title: Patient Service Rep**Location: Remote**Expected Duration: 03+ months.**Payrate: 25$/hr.**Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):*· Making outbound calls to our high and moderate priority members who might qualify...
-
Global Support Specialist
2 weeks ago
Remote, Oregon, United States CSC Corptax Full timeJob DescriptionGlobal Support Specialist (Onboarding)Wilmington, DE (Hybrid)Monday-Friday, 8am-5pm CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international...
-
Logistics Level III
2 weeks ago
Remote, Oregon, United States Martek Global Services Full timeMartek Global Services, Inc. eagerly anticipates an upcoming contract with the United States Coast Guard (USCG). Currently, Martek is diligently engaging in activities to acquire valuable insights into the potential candidate pool. The culmination of these efforts is expected to result in the awarding of this long-term contract with the United States Coast...
-
Temporary Patient Services Representative
3 weeks ago
Remote, United States United BioSource Full timeBrief Description: Provide consistent customer service support to all stakeholders for the assigned program(s) Specific Job Duties: Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. Provide consistent customer service support to all...
-
Director, Global Conferences
1 month ago
Remote, Oregon, United States teamworkonline Full timeOverviewOak View Group, LLC (OVG) is seeking a Director, Global Conferences & Corporate Events. This candidate will collaborate with cross-functional teams globally to develop and execute event strategies ranging in size and scope, with a focus on hospitality and guest experience. This position will be responsible for working knowledge of premium...
-
Account Supervisor
1 week ago
Remote, Oregon, United States Avalere Health Full timeAbout Avalere HealthEstablished in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience...
-
Global Director of Business Development
2 weeks ago
Remote, Oregon, United States eSentio Technologies Full timeeSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations globally. We work on highly complex projects and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields,...
-
Enterprise Sales Executive
1 week ago
Remote, Oregon, United States Velocity Global Full timePOSITION SUMMARYWe are looking for an Enterprise Sales Executive to join us as an individual contributor on the direct sales team. This person will be responsible for meeting and/or exceeding the Company's annual revenue and booking quota for assigned territory within the Fortune 1000. This role is responsible for developing sales opportunities through...
-
Customer Support Supervisor
8 hours ago
Remote, Oregon, United States Clipboard Health Full timeWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals,...
-
Graphic Designer Intern – Global Marketing Group
2 weeks ago
Remote, Oregon, United States teamworkonline Full timeOverviewOak View Group's Business Development Team, part of its Global Marketing Group, assists sales leads in creating engaging and attractive content at the root of our company's growth, and we're looking for a design intern to join the team who is passionate about design-driven storytelling. You'll assist the design team to bringing sales proposals and...
-
Account Supervisor, General
3 weeks ago
Remote, Oregon, United States Digital Media Management Full timePlease note that DMM will only contact you using email addresses that end in .com. We have been made aware that someone may be using aliases such as to contact individuals as part of an apparent scam. Those individuals are not affiliated with DMM, so we do not recommend interacting with that email alias, or any others that do not end in .com should you...
-
Customer Support Compliance Supervisor
3 weeks ago
Remote, Oregon, United States Big Time Studios Full timeAbout UsOpen Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the...
-
Media Planner
3 days ago
Remote, Oregon, United States MOI Global Full timeWe are on the fast track to hiring a Junior to Senior Media Planner to join our North America team (fully remote residing within USA). This position will report directly to our Senior Media Planner with dotted line to our Director and VP. You will be responsible for a number of day to day activities such as trafficking and monitoring campaigns and ads,...
-
Vice President, Accounting
2 weeks ago
Remote, United States Fortrea Full timeAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...
-
Medical Service
2 weeks ago
Remote, United States TeleMed2U Full timeJoin TeleMed2U in providing Virtual Specialty Care for EVERYONE Providing services in 20 Specialties across all 50 States One of the largest established, nationally recognized Telehealth based muti-specialty practice General Gastroenterology Opportunity is 100% Telemedicine based We manage all the administrative duties while you deliver excellent...
-
Manager of Peer Services
3 weeks ago
Remote, Oregon, United States Marigold Health Full timeMarigold Health is hiring a Manager of Peer Services to help manage our workforce of peers as we grow nationally. The Manager of Peer Services will support Marigold Health's staff, partners, and members. You'll provide supervision, consultation, education, and operational guidance for facilitating peer support day-to-day, based in recovery principles of...
-
Field Mammographer
1 week ago
Remote, United States Shared Medical Services Full timeField Mammographer | Full-timeFor 40 years, Shared Medical Services has been building on our strong foundation with our team of over 350 industry professionals who are deeply committed to our customers. We have achieved this long-lasting success through our commitment to state-of-the-art equipment, delivering unmatched customer service, and our experienced...
-
Field Service Engineer
1 month ago
Remote, Oregon, United States Hitachi Careers Full timeDescription Mission statement:Basic Function: Plan, execute and lead, with minimal professional guidance, technical field assignments involving the installation, modification, test, commissioning or repair of High Voltage equipment in the range of 69kV through 550kVResponsibilities:Perform field service operations that present usual or unusual problems...
-
Manager of Client Services
2 weeks ago
Remote, United States Community Brands Intermediate, LLC Full timeOverview We are seeking a Manager of Client Services (Remote) to join our growing team with Ravenna Suite! Ravenna Suite Providing independent and private K-12 schools with premium admissions and student management services, the Ravenna Suite delights both schools and families with cloud-based admissions and enrollment, tuition management, financial aid,...
-
Sales Executive
3 weeks ago
Remote, Oregon, United States Nomi Health Full timeNomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: rebuild the healthcare system so it is accessible and affordable for everyone. We are rebuilding the healthcare system by cutting costs, confusion, and complexity through direct contracts and payment with providers, deep data dives, and convenient patient care.We...