Patient Service Representative

3 weeks ago


Remote, United States BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time
*BCforward is looking for Patient Service Rep*

*Position Title: Patient Service Rep*

*Location: Remote*

*Expected Duration: 03+ months.*

*Payrate: 25$/hr.*

*Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):*

· Making outbound calls to our high and moderate priority members who might qualify for case management.

· 70+ Calls a day, work is handed out through excel.

· 30 new members everyday are given and we are expected to make 3 outreached and different times and days within or TAT.

*Describe the performance expectations/metrics for this individual and their team:*

· Engagement rate, Digital Case Management Rate, Unable to reach rate, decline rate, Turnaround time, and Quality.

· Easiest was to explain is to call 30 new members a day and keep up with the 2nd and third attempts from the days prior, with a goal of getting and many people engaged (sale) as possible.

Job Type: Contract

Pay: $25.00 per hour

Expected hours: 40 per week

Schedule:
* Monday to Friday

Experience:
* Customer service: 1 year (Preferred)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)

Work Location: Remote

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