Customer Support Representative
4 days ago
Location: Johnston, IA
Duration: 3+ years
Job ID: JDJP00040668
PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:
MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
* Skills in interpersonal communications, negotiation, and conflict resolution
* Experience with customer service / support
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work off-shift hours and occasional holidays to support the business
* Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Contact Center is open from 7am - 7pm CST, Monday - Friday
Four shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:00am - 5:30pm
o 10:30am - 7:00pm
Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
Candidate will work on-site (John Deere Financial - Johnston, IA) four days a week with one day working from home.
SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
Onboarding Attendance Policy:
Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
Interviews will include behavioral based questioning
Candidate will be asked to share specific examples
Visa sponsorship is not available, now or in the near future, for this position.
Max submittals have been changed to 2 resumes for this requisition.
Cross border work is not permitted for this role.
Best Regards,
Reet Chaursaisa
Morristown, NJ
-
Customer Support Representative
5 days ago
Johnston, United States Robert Half Full timeJob DescriptionJob DescriptionJob Opportunity: Customer Support Representative Are you passionate about delivering exceptional customer support and interested in joining a globally recognized leader in agricultural equipment? Robert Half is hiring a Customer Support Representative to join John Deere's e-Commerce Contact Center team in Johnston, IA! This...
-
Customer Support Representative
4 days ago
Johnston, United States Robert Half Full timeDescription Job Opportunity: Customer Support Representative Are you passionate about delivering exceptional customer support and interested in joining a globally recognized leader in agricultural equipment? Robert Half is hiring a Customer Support Representative to join John Deere's e-Commerce Contact Center team in Johnston, IA! This is an exciting...
-
Customer Support Representative
2 months ago
Johnston, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to...
-
Customer Support Representative
6 days ago
Johnston, United States Robert Half Full timeDescription Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer...
-
Customer Support Representative
2 days ago
Johnston, United States Robert Half Full timeDescription Customer Support Representative (Contingent Position) About the Role: Join the dynamic ISG R4 (Region 4) support team at John Deere, where you'll provide front-line technical support to dealers and customers on Intelligent Solutions Group (ISG) products. This contingent role is a fantastic opportunity for those passionate about agriculture...
-
Customer Support Representative I
4 days ago
Johnston, United States Integrated Resources, Inc Full timePosition Title Customer Support Representative II Specific Position Requirements Customer Support Representative II - Enterprise Contact Center This position offers a retention bonus after 6, 12, and 18 months of employment. This position offers pay...
-
Customer Support Representative
3 days ago
Johnston, United States Robert Half Full timeJob DescriptionJob DescriptionCustomer Support Representative (Contingent Position)About the Role:Join the dynamic ISG R4 (Region 4) support team at John Deere, where you'll provide front-line technical support to dealers and customers on Intelligent Solutions Group (ISG) products. This contingent role is a fantastic opportunity for those passionate...
-
Customer Support Representative
3 months ago
Johnston, United States US Tech Solutions Full timeRole: Customer Support RepresentativeLocation: Johnston IADuration: 36 Months with possible extension/hire (depending on performance & business needs)This position offers a retention bonus after 6, 12, and 18 months of employment.This position offers pay increases based on 6, 12, and 18 months of employment.Retention bonuses and pay increases are forfeited...
-
Customer Support Representative
1 day ago
Johnston, United States US Tech Solutions Full timeRole: Customer Support RepresentativeLocation: Johnston IADuration: 36 Months with possible extension/hire (depending on performance & business needs)This position offers a retention bonus after 6, 12, and 18 months of employment.This position offers pay increases based on 6, 12, and 18 months of employment.Retention bonuses and pay increases are forfeited...
-
Customer Support Representative II
6 days ago
Johnston, United States InfoTree Full timeJob DescriptionJob DescriptionPosition Title : Customer Support Representative IIPosition Type : W2 ContractContract length : 36 months Description:E-Commerce Customer...
-
Customer Support Representative I
4 days ago
Johnston, United States Artech LLC Full timeJob Title: Customer Service Representative Location: Johnston, IA Duration: 3 years Job ID: JDJP00040672 PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention....
-
Customer Support Representative II
4 days ago
Johnston, United States Artech LLC Full timeJob Title: Customer Service Representative Location: Johnston, IA Duration: 3 years Job ID: JDJP00040666 Support the e-Commerce Contact Center · Take inbound calls from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com · Occasional outbound calls to customers...
-
Customer Support/Call Center Representative
6 days ago
Johnston, United States Sunrise Systems Inc Full timeJob DescriptionJob DescriptionCustomer Support/Call Center RepresentativeDuration: Long term ContractLocation: Johnston, IA (Onsite)Requirement:Take inbound calls regarding part orders or other items available for purchase on websiteOccasional outbound calls to customers and dealersCall Center experience6+ months experience with customer service / support...
-
Customer Support Representative II
5 days ago
Johnston, United States Integrated Resources, Inc Full timePosition Title Customer Support Representative II Specific Position Requirements This position offers a retention bonus after 6, 12, and 18 months of employment. This position offers pay increases based on 6, 12, and 18 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete...
-
Customer Support Representative II
4 days ago
Johnston, United States Sunrise Systems Inc Full timeJob Title: Customer Support Representative II - Enterprise Contact Center Job ID: 25-05857 Location: Johnston, IA Duration: 36 Months on W2 Contract Please note: Currently this position is strictly a contingent position, and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time...
-
Customer Support Representative
3 days ago
Johnston, United States Robert Half Full timeJob DescriptionJob DescriptionJob Opportunity: Customer Support Technician – Enterprise Contact CenterAre you ready to join a leading team at John Deere? Robert Half is currently hiring a Customer Support Technician to provide front-line technical support, solutions, and information to customers regarding product-related inquiries, issues, and concerns....
-
Customer Support Representative
2 days ago
Johnston, United States Robert Half Full timeDescription Job Opportunity: Customer Support Technician - Enterprise Contact Center Are you ready to join a leading team at John Deere? Robert Half is currently hiring a Customer Support Technician to provide front-line technical support, solutions, and information to customers regarding product-related inquiries, issues, and concerns. You will help...
-
Customer Service Representative II
2 days ago
Johnston, United States Kelly Services, Inc. Full timeTitle: Customer Support Representative II Location: Johnston, IA Assignment Length: 36 Months (As a W 2 employee of Kelly. OCG working for John Deere) Pay Rate: $20 ph Finding your ideal job can feel overwhelming, but Kelly. OCG is here to make it ea Customer Service Representative, Customer Service, Representative, Technical Support, Technician, Operations,...
-
Customer Service Representative
4 days ago
Johnston, United States Kelly Services, Inc. Full timeKelly Services, Inc. - JobID: 29EB4B856F344DB2978AA4F6F58B6E34 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...
-
Customer Service Representative
5 days ago
Johnston, United States Kelly Services Full timeFeeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Representative to work at a premier client, John Deere, in Johnston, IA. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be. **Salary/Pay...