Call Center Agent
2 weeks ago
Purpose: The Call Center Patient Registration Representative serves as the initial point of contact for all new patients and directs current patients through our call center. This role requires a blend of tact, compassion, and confidentiality, delivered in a professional manner.
Accountabilities:
- Manage incoming calls from patients requiring medical care, gathering necessary information efficiently and accurately.
- Take electronic messages and effectively convey information to the respective medical care providers.
- Screen calls and transfer them to the appropriate person or department.
- Assign pending documents into patients' electronic medical records (EMR) system accurately and in a timely manner.
- Provide excellent customer service, demonstrating patience, empathy, and professionalism at all times.
- Perform other duties as assigned by managers and team leads.
Skills/Qualifications:
- Stability: Demonstrated commitment to employment; not prone to frequent job changes.
- Professional Demeanor: Ability to maintain a professional and courteous demeanor, particularly when dealing with difficult or entitled patients over the phone.
- Conflict Resolution: Proficient in handling challenging interactions with patients while upholding professionalism and empathy.
- Punctuality: Strong emphasis on time management and adherence to schedules; consistent attendance is vital.
- Customer Service Experience: Prior experience in customer service is required, preferably in a medical call center or front desk setting. Candidates with relevant call center experience and exceptional presentation skills will also be considered.
Schedule/Shift:
This is a full-time position with a schedule of Monday to Friday from 8:00 AM to 5:00 PM, with a one-hour unpaid lunch break.
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