Contact Center Agent- Stamford Orthopedics
2 weeks ago
Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first “welcome” to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties including, but not limited to fielding patient inquires, concerns, and requests.
The Contact Center Agent will instill loyalty by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and inquiries and follow established protocols to schedule patient medical appointments and/or procedures within the Stamford Health system. He/she will ensure that patients’ needs are met and promote the optimum Patient Experience. The Contact Center Agent will establish and maintain effective relationships with patients and/or their families via active listening, empathy, rapport, courtesy, respect and professionalism.
- Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Stamford Health system in accordance with established Stamford Health guidelines.
- Utilize physician protocols to schedule appointments and/or procedures and meet established Contact Center performance goals.
- Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
- During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect.
- Demonstrate behavior consistent with Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.
- Participate in multidisciplinary quality and service improvement teams as appropriate.
- Must be committed to providing excellent service to Stamford Health’s customers.
- Demonstrate regular, consistent, and punctual attendance.
- Perform other duties as assigned.
- A High School diploma or an equivalent is required.
- 1 to 2 years Call Center/Customer Service experience is required, preferably within a Healthcare setting.
- Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.
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Contact Center Agent- Stamford Orthopedics
4 days ago
Stamford, United States Stamford Health Full timeJob DescriptionSchedule- M-F, 8am-4:30pmUnder General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also...
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Contact Center Agent- Stamford Orthopedics
3 days ago
Stamford, United States The Stamford Hospital Full timeSchedule- M-F, 8am-4:30pm Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties...
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Contact Center Agent
5 days ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...
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Contact Center Agent
5 days ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...
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Contact Center Quality Assurance Analyst
5 days ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center Quality Assurance Analyst. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to...
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Contact Center Quality Assurance Analyst
9 hours ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center Quality Assurance Analyst. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to...
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Nurse Practitioner
5 days ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health Medical Group is seeking a compassionate Nurse Practitioner to join our growing urgent care team! In this role, you will work in a brand-new urgent care setting, located in the Harbor Point area of Stamford. This part time APRN role will be devoted to providing full time urgent care coverage, including but not limited to...
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Stamford, Connecticut, United States Stamford Health Full timeHarbor Point on the Long Island SoundStamford Health Medical Group is seeking a Board Certified full-time OB/GYN physician to work in a brand-new office in the Harbor Point area of Stamford. Harbor Point is an exciting new waterfront neighborhood of Stamford, along the Long Island Sound. This new office is scheduled to open in the summer of 2024. You will be...
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Stamford, United States Stamford Health Full timeHarbor Point on the Long Island SoundStamford Health Medical Group is seeking a Board Certified full-time OB/GYN physician to work in a brand-new office in the Harbor Point area of Stamford. Harbor Point is an exciting new waterfront neighborhood of Stamford, along the Long Island Sound. This new office is scheduled to open in the summer of 2024. You will...
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LPN - Primary Care Stamford
4 days ago
Stamford, United States Stamford Health Full timeJob DescriptionStamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for LPN Primary Care StamfordAs a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:...
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Stamford, Connecticut, United States Stamford Health Full timeStamford Health Medical Group in collaboration with Stamford Hospital is seeking a B/C experience Internal Medicine Physician for one of our primary care offices in Stamford. One of our providers is retiring, and the incoming physician will step into an already established robust patient panel. The office is located about 7 minutes from Stamford Hospital in...
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Stamford, United States Stamford Health Full timeStamford Health Medical Group in collaboration with Stamford Hospital is seeking a B/C experience Internal Medicine Physician for one of our primary care offices in Stamford. One of our providers is retiring, and the incoming physician will step into an already established robust patient panel. The office is located about 7 minutes from Stamford Hospital...
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LPN - Primary Care Stamford
5 days ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for LPN Primary Care Stamford As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...
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Medical Assistant
4 days ago
Stamford, United States Stamford Health Full timeJob Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Medical Assistant for Pulmonary in Stamford As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to...
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Downtown Stamford Primary Care
2 weeks ago
Stamford, United States Stamford Health Full timeStamford Health Medical Group seeks an experienced primary care physician to join a well-established practice. This is full-time employed position, Monday through Friday, no nights or weekends.The ideal candiate is B/C in Internal Medicine, with an active CT Medical License and ability to start in summer 2024.Great Stamford location - acess to all...
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Surgical Tech
4 weeks ago
Stamford, United States Stamford Health Full timeJob Description$15,000 sign on bonus! Hospital for Special Surgery and Stamford Hospital have entered into a unique collaboration to create the premier center for advanced orthopedics in New England. The collaboration includes dedicated orthopedics spaces, including: three inpatient operating rooms with related pre-operative and recovery space and 19...
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Surgical Tech
4 weeks ago
Stamford, United States The Stamford Hospital Full time$15,000 sign on bonus! Hospital for Special Surgery and Stamford Hospital have entered into a unique collaboration to create the premier center for advanced orthopedics in New England. The collaboration includes dedicated orthopedics spaces, including: three inpatient operating rooms with related pre-operative and recovery space and 19 inpatient beds in the...
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Gastroenterology in Stamford CT
1 month ago
Stamford, Connecticut, United States Stamford Health Full timeStamford Health Medical Group, an independent community-based health system seeks a FT BC/BE Gastroenterologist for an employed position. Join an established group with a primary office in Stamford and secondary office in Wilton. This position is open due to growth and includes both clinical and academic responsibilities. Our ideal candidate is...
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Stamford, United States Stamford Health Full timeStamford, CT is located in southwestern CT, serving Fairfield County and adjoining Westchester County, NY. Stamford Health is an independent community-based academic medical center and health system. Stamford Hospital is a 305-bed facility, certified as a level II trauma center, with 3,700 employees and more than 1,000 staff members. A new 10-story...
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Stamford, United States Stamford Health Full timeStamford, CT is located in southwestern CT, serving Fairfield County and adjoining Westchester County, NY. Stamford Health is an independent community-based academic medical center and health system. Stamford Hospital is a 305-bed facility, certified as a level II trauma center, with 3,700 employees and more than 1,000 staff members.A new 10-story...
