Head of Visitor Services

1 week ago


New Haven, United States Yale University Full time

Essential Duties

1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:

Reporting to the Deputy Director for Advancement and External Affairs, the Head of Visitor Services leads the team of employees and activities of the Yale Center for British Art's newly-formed Visitor Services department. The Visitor Services department is the first point of contact for museum visitors and sets a welcoming and positive tone supporting the educational mission of the museum. The Head of Visitor Services also oversees and operates the YCBA's retail Museum Shop. The Head of Visitor Services: sets a high standard for face-to-face interaction and customer service for the team; sets and implements policy, training, procedures, etc.; motivates and coaches staff; is responsible for annual departmental budget; recruits, hires, trains, and administers discipline as necessary; serves as primary expert on point-of-sale and other software applications and generates and analyzes related reports, development of institutional products, and generation of revenue; participates in museum-wide committees as appropriate; interprets and enforces museum policies; sets and implements departmental policies under which museum-wide staff must operate; responds to non-routine inquiries from visitors and staff; is adept at conflict resolution and de-escalation. This position is responsible for the management of both full-time, part-time and student employees.

Preferred Education, Experience and Skills:

Customer facing in a museum or cultural organization. Willingness to acquire greater knowledge of the museum's collections, special exhibitions, and programs. Four years of face-to-face customer service or hospitality and retail experience preferably in a museum or cultural environment; Retail experience using Clover POS, and any online retail application.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.



  • New Haven, United States Yale University Full time

    Reporting to the Deputy Director for Advancement and External Affairs, the Head of Visitor Services leads the team of employees and activities of the Yale Center for British Arts newly-formed Visitor Services department. The Visitor Services departm Service, Museum, Staff


  • New Haven, United States New York Foundation for the Arts Full time

    Position Focus:Reporting to the Deputy Director for Advancement and External Affairs, the Head of Visitor Services leads the team of employees and activities of the Yale Center for British Art’s newly-formed Visitor Services department. The Visitor Services department is the first point of contact for museum visitors and sets a welcoming and positive tone...


  • New Haven, CT, United States Yale University Full time

    Yale Center for British Art - Advancement and External Affairs University Job Title: Supervisor 3 Bargaining Unit: None - Not included in the union (Yale Union Group) Time Type: Full time Duration Type: Regular Compensation Grade: Administration & Operations Compensation Grade Profile: Supervisor; Senior Associate (23) Total # of hours to be worked: ...


  • New Haven, Connecticut, United States Association of Art Museum Directors Full time

    The Association of Art Museum Directors seeks a highly skilled and motivated professional to serve as the Head of Visitor Services. This key role will be responsible for leading the Visitor Services team and overseeing the YCBA's retail Museum Shop.Job SummaryThis is a dynamic opportunity for an experienced leader to join our team and make a significant...


  • New Haven, Connecticut, United States Lulac Head Start Inc Full time

    Job OverviewWe are seeking a dedicated Family Services Liaison to join our team at Lulac Head Start, Inc. This is a unique opportunity to make a positive impact in the lives of families and children.


  • New Haven, Connecticut, United States Lulac Head Start Inc Full time

    Job OverviewWe are seeking a highly motivated and organized Food Service Support Assistant to join our team at Lulac Head Start Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, providing essential support to our childcare program.About the RoleThe successful candidate will be responsible for receiving daily food deliveries,...


  • New Haven, Connecticut, United States Association of Art Museum Directors Full time

    Job SummaryThe Association of Art Museum Directors seeks a highly skilled Museum Services Manager to lead the Visitor Services department at the Yale Center for British Art. This key role is responsible for providing exceptional customer service, developing and implementing policies, and managing staff to deliver a world-class visitor experience.Key...


  • New York, New York, United States City of New York Full time

    We are seeking an experienced Home Visitor and Health Educator to join our team at the City of New York's Department of Health and Mental Hygiene. As a key member of the Division of Family and Child Health (DFCH), you will work closely with families to promote healthy outcomes and improve their quality of life.Your primary responsibilities will include...

  • Head Start ERSEA

    5 days ago


    New Haven, United States New Haven Public Schools Full time

    Position Type: Non-Instructional Date Posted: 11/25/2024 Location: Early Childhood Program - Head Start Job Title: Head Start ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) Coordinator Salary: Local 3144 Management and Professionals Salary Schedule, Range 8, starting salary $62,482 Reports To: Supervisor of Head Start or Designee ...

  • Head Start ERSEA

    2 weeks ago


    New Haven, United States New Haven Public Schools Full time

    Position Type: Non-Instructional Date Posted: 11/25/2024 Location: Early Childhood Program - Head Start Job Title: Head Start ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) Coordinator Salary: Local 3144 Management and Professionals Salary Schedule, Range 8 Reports To: Supervisor of Head Start or Designee Supervises: Related part time...


  • New Haven, Connecticut, United States Lulac Head Start Inc Full time

    Job Title:Senior Education DirectorAbout Us:Lulac Head Start Inc is a leading organization dedicated to providing high-quality early childhood education and care. We are committed to fostering a nurturing environment that promotes the development of children and supports their families.Job Summary:We are seeking an experienced Senior Education Director to...


  • New York, New York, United States Government of Western Australia Full time

    Company OverviewThe Government of Western Australia is a leading public sector employer, committed to delivering high-quality services to the community.We are seeking an enthusiastic and customer-focused individual to join our team as a Visitor Services Officer at the WA Museum.


  • New York, United States Association Office Full time

    Head of Treasury Services (Association Office)The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the...


  • New Haven, Connecticut, United States Yale University Full time

    Company Overview:The Yale University is a world-renowned institution dedicated to excellence in education, research, and service. Our libraries play a vital role in supporting the academic mission of the university.About the Role:We are seeking a highly experienced and skilled librarian to lead our science library team. As Head of Science Library Operations,...


  • New York, NY, United States Hobson Associates Full time

    Job Id: 23027Job Type: PermanentIndustry: SW BankingWorksite Location: HybridLocation: New York , NY 10022An industry-leading, fast-growing SaaS powerhouse in fintech is on the hunt for a visionary Head of Professional Services to drive excellence and innovation in their professional services division!VC-backed with dynamic growth ahead.Leader in secure,...


  • new york city, United States Hobson Associates Full time

    Job Id: 23027Job Type: PermanentIndustry: SW BankingWorksite Location: HybridLocation: New York , NY 10022An industry-leading, fast-growing SaaS powerhouse in fintech is on the hunt for a visionary Head of Professional Services to drive excellence and innovation in their professional services division!VC-backed with dynamic growth ahead.Leader in secure,...


  • New York, United States YMCA Full time

    Salary: $165,000 AnnuallyThe YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y....


  • New York, United States Once Upon a Time Hospitality Full time

    Once Upon a Time Hospitality is a leading agency specializing in hotel and restaurant branding. We transform spaces into immersive guest experiences with lasting brand impact. Our team of passionate brand storytellers focuses on the hospitality industry, helping brands create compelling narratives that resonate with guests and stand out in a competitive...

  • Head Lifeguard

    1 month ago


    New York, United States LIVunLtd Full time

    LIVunLtd is looking for Head Lifeguards to join our growing team! Head Lifeguards are certified lifeguards who have a knack for exceptional customer service. Head Lifeguards are responsible for ensuring the safety of patrons within the pool area (s) by preventing and responding to emergencies. Applicants must be responsible, alert, reliable, possess a strong...

  • Assistant Head Nurse

    2 months ago


    New York, United States NYC Health Hospitals Full time

    NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000...