Head of Client Services

2 months ago

New York, United States Once Upon a Time Hospitality Full time

Once Upon a Time Hospitality is a leading agency specializing in hotel and restaurant branding. We transform spaces into immersive guest experiences with lasting brand impact. Our team of passionate brand storytellers focuses on the hospitality industry, helping brands create compelling narratives that resonate with guests and stand out in a competitive market. Our client portfolio ranges from boutique hotels to renowned culinary destinations, with each project uniquely expressing brand identity.


About the role:

We are seeking an experienced Head of Client Services to manage key client relationships within the hospitality sector. This role requires exceptional project management skills and the ability to coordinate seamlessly across our internal teams—including account, design, and development—to deliver high-quality, on-brand solutions. The ideal candidate will bring strategic insight, strong communication abilities, and creativity to help Once Upon a Time Hospitality deliver exceptional value to our clients.


Key Responsibilities:

  • Client Management: Serve as the primary point of contact for assigned client accounts, fostering strong relationships and maintaining regular communication to understand client needs and objectives.
  • Project Coordination: Manage and coordinate project workflows with internal account, design, and development teams, ensuring alignment on project timelines, deliverables, and brand strategy.
  • Strategic Leadership: Advise clients on brand positioning, creative direction, and marketing strategies that align with both their business objectives and market trends.
  • Cross-functional Collaboration: Work closely with the design and development teams to deliver cohesive, innovative branding solutions that meet client goals and reflect the agency's creative standards.
  • Revenue Growth: Identify and drive growth opportunities within existing accounts, actively contributing to the agency's revenue targets through strategic relationship development.
  • Quality Control: Oversee project deliverables to ensure that quality standards, timelines, and budgets are met, while keeping all stakeholders informed and aligned.
  • Reporting and Analytics: Generate performance reports that measure branding outcomes, campaign success, and identify areas for optimization.


Qualifications

  • 7+ years of experience in account management, ideally within an agency environment focused on hospitality brands. Experience as a head of marketing or brand for a hotel in addition to agency experience is a plus.
  • Proven track record of managing high-profile accounts and delivering successful branding and marketing solutions.
  • Exceptional communication and project management skills, with the ability to coordinate effectively across multiple teams.
  • Strong understanding of the hospitality industry and a keen awareness of trends, competitive insights, and brand positioning.
  • Proficient in project management tools to manage multiple projects simultaneously.
  • Bachelor’s degree in Marketing, Hospitality, Business, or a related field is ideal, but not required.


Desired Skills:

  • Expert understanding of hospitality processes and terminology
  • Strategic and analytical thinking skills.
  • Familiarity with digital marketing and social media strategies in hospitality.
  • Ability to thrive in a fast-paced, collaborative environment with meticulous attention to detail.
  • Polished personal presence and professional demeanor


Why Join Once Upon a Time Hospitality?

  • Join a team of hospitality branding experts dedicated to transforming industry standards.
  • Work on high-profile projects that showcase innovation in hotel and restaurant branding.
  • Grow professionally within a creative and dynamic environment.

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