Head of Visitor Services
1 day ago
Yale Center for British Art - Advancement and External Affairs
University Job Title: Supervisor 3
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Administration & Operations
Compensation Grade Profile: Supervisor; Senior Associate (23)
Total # of hours to be worked: 37.5
Work Days/Hours: Wednesday through Saturday 8:30 am-5 pm; Sunday noon-5 pm, plus at least one evening until 8 pm. A total of 37.5 hours per week. Weekends and after hours as needed, as well as work during Yale recess periods.
Work Location: West Campus
Worksite Address: 1080 Chapel Street, New Haven, CT 06510
Work Model: On-site
Position Focus: Reporting to the Deputy Director for Advancement and External Affairs, the Head of Visitor Services leads the team of employees and activities of the Yale Center for British Art’s newly-formed Visitor Services department. The Visitor Services department is the first point of contact for museum visitors and sets a welcoming and positive tone supporting the educational mission of the museum. The Head of Visitor Services also oversees and operates the YCBA’s retail Museum Shop. Responsibilities include setting a high standard for customer service, implementing policies and training, managing the departmental budget, recruiting and training staff, and resolving visitor inquiries.
Essential Duties- Supervises the day-to-day activities of support staff.
- Assesses and resolves or escalates problems arising within the unit.
- Assists in the development of policies and procedures in support of the unit.
- Participates in unit budget planning.
- Ensures that work flow is organized and staffed for quality efficient completion.
- Completes evaluations of direct report employees.
- Interacts with University personnel to define work assignments and requirements.
- Supervises a staff of exempt and non-exempt employees.
- Performs other duties as assigned.
Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.
Required Skills/Abilities- Ability to interact effectively and represent the museum with a variety of guests.
- Demonstrated ability to supervise and mentor staff.
- Flexible and friendly team player with a professional manner.
- Knowledge of art history and willingness to acquire greater knowledge of the YCBA’s collection.
- Proven ability to work in customer-facing retail, preferably in a museum or cultural environment.
Customer-facing experience in a museum or cultural organization. Four years of face-to-face customer service or hospitality experience, preferably in a museum or cultural environment.
Weekend and Evening HoursWeekend hours required. Occasional evening hours required.
Background Check RequirementsAll candidates for employment will be subject to pre-employment background screening for this position.
COVID-19 Vaccine RequirementAll faculty, staff, students, and trainees are required to comply with COVID-19 policies.
EEO StatementUniversity policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.
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Head of Visitor Services
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