PTS Support Technician

3 weeks ago

Henrico, United States Publix Super Markets Full time

Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine's Best Companies to Work list.

The Publix Technology Services (PTS) Support Technician will provide IT technical support for the Richmond, VA area to include primarily the repair and preventive maintenance (encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems), but also the installation and lifecycle of IT hardware. This position supports Publix retail stores and involves traveling between them to perform on-site work. Shifts for this position are variable, based on the demands of current projects, and will involve overnight, evening, early morning, and/or daytime work depending on the task. Workdays will vary and include working a weekend rotation. This position will augment support in other areas when needed.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

* Relocation/Household Good Shipment Allowance will NOT be provided.*

Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

Required Qualifications

* Candidate must live in the Richmond, VA area or must be willing to relocate there upon acceptance of the position.
* Associate degree in Information Technology, or equivalent experience
* 1+ year of PC/Technical support experience
* Basic understanding of IT hardware and industry standards
* Basic understanding of Windows Operating Systems
* Basic understanding of thermal and laser printing
* Analytical and troubleshooting skills.
* Cable management and troubleshooting skills.
* Computer and electronic equipment installation skills
* Must be at least 20 years of age.
* Must have a valid driver license and maintain an excellent driving record.
* Ability and willingness to be on call, weekends and holidays as needed.
* Ability to lift to 75 lbs.
* Ability to climb and work on a ladder.
* Ability to crouch, kneel and work in confined areas for extended periods.
* Ability to use hand and power tools.
* Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects.

Preferred Qualifications

* Certifications in the field of electronics or Computer Science such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
* 3+ years of PC/Technical support experience
* Basic understanding of Active Directory
* Experience using problem reporting and ticketing systems.
* Understanding of the Publix retail environment

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