Customer Service Representative
7 days ago
Full-time
Description
CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service.
- Full-time
- Workdays: Thursday to Monday
- The work setting is in an office. It is an essential function of the position to work with a team in the call center, therefore, the position is not a remote or hybrid position and must report to the direct work site.
Responsibilities include, but are not limited to:
- Answer incoming calls from customers related to service, billing, and other departments promptly.
- Make warm outbound calls to schedule, confirm, and survey upcoming or completed appointments.
- Manage customer concerns to maintain a positive customer relationship.
- Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.
- Maintain a positive, professional, optimistic attitude in the workplace.
- Check voice mail messages from the after-hours answering service.
- Review the dispatch board with the dispatcher(s)
- Call customers from the non-emergency after-hours service to schedule appointments
- Confirm all scheduled appointments with customers throughout the day.
- Accurately gather all necessary customer information.
- Provide recommendations for service and maintenance contracts as appropriate.
- Assist other departments as needed and perform other duties as assigned.
Requirements
Job Experience Requirements:
- One to two years of Call Center experience; HVAC experience is a plus.
- Ability to manage multiple priorities within a fast-paced environment.
- Strong judgment skills to make sound business decisions.
- Solid computer skills.
- Experience with Service Titan is a plus.
- Highly detailed and organized.
- Geographical knowledge of service areas or map reading skills are a plus.
- Dependable
- Adaptable - enjoys work that requires frequent shifts in direction.
- Achievement-oriented - enjoys taking on challenges.
- Stress tolerance- thrives in a high-pressure environment.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Description
$20.00 - $25.00
-
Customer Service Representative
3 days ago
Valencia, California, United States The Children's Place Full timeWe are seeking a highly skilled Customer Service Representative to join our team at The Children's Place in Valencia, California. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing sales floor operations, and achieving sales goals.The estimated salary for this position is $15.50 - $18.75 per...
-
Customer Service Representative
2 weeks ago
Valencia, California, United States The Kroger Company Full timeThe Kroger Company is hiring a Customer Service Representative. This role involves effectively communicating with customers, responding to questions and requests in a timely manner, and operating equipment according to company guidelines.About the JobAs a Customer Service Representative at The Kroger Company, you will have the opportunity to work in a...
-
Customer Service Representative
4 weeks ago
Valencia, United States Robert Half Full timeJob DescriptionJob DescriptionWe are currently recruiting for a short-term contract employment opportunity for a Customer Service Representative in the manufacturing industry, located in Valencia, California. As a Customer Service Representative, your main duty will be to provide excellent service to our customers, managing their accounts, and ensuring their...
-
Customer Service Representative
4 days ago
Valencia, California, United States Western Fuel Group, Inc. Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BLISS Car Wash. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring their experience is nothing short of blissful.The ideal candidate will possess excellent communication skills, a...
-
Customer Service Representative
6 days ago
Valencia, California, United States Ulta Beauty Full timeWe are seeking a Customer Service Representative - Beauty to join our team at Ulta Beauty. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our guests. Your primary responsibility will be to greet each guest entering the store, make eye contact, and smile to create a welcoming atmosphere.You...
-
Customer Service Representative
4 months ago
Valencia, United States CastleWorks Water Heaters Full timeJob Type Full-time Description CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time - Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a team in...
-
Customer Service Representative
5 months ago
Valencia, United States Belcan Full timeCustomer Service Representative Job Number: 350890 Category: Administrative Description: Job Title: Customer Service Representative Pay Rate: $23.00 / hr Location: Valencia, CA Area Code: 661 ZIP Code: 91355 Start Date: Right Away Shift: 1st Shift; 7am-4pm Keywords: #CustomerServiceRep #CSRJobs Benefits: On the job training, with cross training for other...
-
Customer Care Representative
5 months ago
Valencia, United States Sage Staffing Full timeA property management company located in Valencia is seeking an outgoing and professional Customer Care Representative to join their team! This company prides itself in their commitment to detail and customer service. The Customer Care Representative Customer Care, Representative, Customer Service, Retail, Staffing
-
Customer Service Representative
2 weeks ago
Valencia, California, United States Western Fuel Group Inc Full timeExperience the Difference with Western Fuel Group IncWe are seeking a highly motivated and customer-focused Customer Service Representative & Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and building strong relationships with our valued...
-
Customer Service Representative
2 weeks ago
Valencia, California, United States Holland America Group Full timeAbout CunardCunard is a world-renowned cruise line with a rich history, offering unparalleled luxury and service to its discerning guests.Job DescriptionWe are seeking an experienced Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our valued clients...
-
Customer Service Sales Representative
3 weeks ago
Valencia, California, United States Tri Source & Nearstaff Solutions Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Sales Specialist to join our team at Tri Source & Nearstaff Solutions.This role is responsible for providing exceptional customer service and sales support to our clients, utilizing strong communication skills and product knowledge.The ideal candidate will have 1-3 years of...
-
Customer Service Representative Specialist
21 hours ago
Valencia, California, United States CastleWorks Water Heaters Full timeOverviewCastleWorks Home Service Company is a leading provider of home service solutions, seeking an energetic professional dedicated to providing excellent customer service.
-
Retail Sales Associate
3 months ago
Valencia, United States Amazing Lash Studio Full timeOverview: ROCKSTAR MEMBERSHIP SALES ONLY Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests...
-
Customer Service Rep
7 days ago
Valencia, United States Western Fuel Group, Inc. Full timeCustomer Service - $500 Sign-on Bonus. $17.00 - $20 hourly base pay, plus commissionBenefits:$500 Sign-on Bonus.Hourly plus commissionMedical, Dental, Vision, Critical Illness & Accident Insurance Plans.401k with Employer Matching.FREE weekly car washes.Growth opportunity within the BLISS family.BLISS Car Wash is rapidly growing and looking for energetic,...
-
Eyelash Extension Customer Service Associate
3 days ago
Valencia, California, United States Amazing Lash Studio Full timeJob ResponsibilitiesWe're seeking a customer service oriented individual with results-driven metrics to join our team as a Retail Sales Associate / Customer Service Representative. Membership sales experience is preferred, but not required.As a member of our team, you'll be responsible for providing exceptional service to our clients, managing multiple tasks...
-
Valencia County, United States Government Employees Insurance Company Full timeBilingual (Spanish) Customer Service Representative – Tucson, AZ Salary: $18.86 per hour / $37,297.65 annually +10% Bilingual Skill Differential! When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for ...
-
Banking Services Representative
3 weeks ago
Valencia, California, United States Marquee Staffing - Finance Full timeAt Marquee Staffing - Finance, we are seeking a skilled Banking Services Representative to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences by assisting clients with account services and transactional needs.Key Responsibilities:Actively engage clients to recommend banking products and...
-
Claims Service Representative I
2 months ago
Valencia, United States American Automobile Association Full timeClaims Service Representative I - Early Response What's in it for me? •A career with growth potential •Our comprehensive and employee centric training facility provides training programs to help employees acquire various skills necessary to do their jobs and to support career development •The satisfaction of knowing you provide a meaningful service to...
-
Claims Service Representative I
3 months ago
Valencia, United States Automobile Club of Southern California Full timeClaims Service Representative I - Early ResponseWhat’s in it for me?• A career with growth potential• Our comprehensive and employee centric training facility provides training programs to help employees acquire various skills necessary to do their jobs and to support career development• The satisfaction of knowing you provide a...
-
Customer Service Agent
7 days ago
Valencia, United States Shield California Health Full timeSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally...