Senior Director Enterprise Resiliency

1 month ago

Chicago, United States Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

At Northern Trust, we've earned the reputation of a reliable partner that our clients can count on to operate daily in an effective manner, no matter the circumstances. As such, resiliency is at the core of our value proposition and key to long-term value creation not just for our clients, but also for our employees, shareholders and community.

In early 2022 we established our Enterprise Resiliency Office (ERO) with the goal of adopting a more strategic and systematic approach to defining, measuring and strengthening resiliency across enterprise. Our vision is to be a true 'all weather company' that has a distinctive ability to prevent internal stress, recover from external stress and thrive in any altered circumstances.

As the Director of Process Engineering, you will be part of the ERO leadership, working closely with the Chief Resiliency Officer and the Executive Management Team to deliver at-scale change in our resiliency capabilities. In your role, you will support NT's strategic resiliency agenda through the development of company-wide capabilities to effectively manage our value chains and associated vulnerabilities, risks and controls.

The ideal candidate will have process engineering expertise and experience with the execution of process redesign initiatives, working effectively with cross-functional teams and facilitating alignment between business, risk and technology stakeholdersacross the organization.

The key responsibilities of the role include:

* Define process engineering methodology, standards and tools


* Define the approach and the operating model to build the process engineering capabilities across the firm


* Lead the delivery of the enterprise-level initiatives to complete value chain mapping and interdependency analysis for all NT legal entities across the globe


* Put together a plan and execute Resiliency Stress Scenario testing for the critical interdependencies


* Build out the scenario library and a horizon scanning process to identify potential scenarios of disruptions to the critical value chains


* Identify and manage through process optimization opportunities


* Operationalized Vulnerability Assessment and Management approach in each of the Business Units, including Issue Management / Risk Treatment


* Create required training materials to embed Operational Resiliency Framework


* Oversee the maintenance of the value chain and interdependency map


* Report vulnerabilities, and actions plans arising from vulnerability management / risk treatment actions to governance


* Run a continuous improvement and change management program


* Manage the allocated capital, expense and resources



The successful candidate will benefit from having:

* Strong analytical skills - ability to structure and execute process mapping, analyses and assessment


* Strong process design skills - ability to define target output for a given process and use various levers to re-engineer it to achieve those outputs


* Experience with process simulations and standard operating procedures


* Knowledge of process engineering software systems


* Strong execution / complex program delivery skills


* Previous experience with large scale change programs focused on process optimization


* Experience with the establishment and build out of process engineering Centers of Excellence / hub and spoke operating models


* Experience with relevant risk programs (e.g., stress testing, business continuity and disaster recovery, incident management)


* Experience with risk remediation, including root cause analyses, control design and implementation


* Ability to build and lead high performing cross-functional teams


* Ability to communicate effectively with all levels of the company coupled with the ability to reason, persuade and influence effectively various stakeholders


* Bachelor degree in business, operations or technology



Nice to have:

* Management consulting experience


* Experience in the financial services industry, especially GSIBs


* Process automation experience


* Experience with agile ways of working


* Relevant certifications (e.g., Lean Six Sigma)



#LI-LK2, #LI-Hybrid

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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