Front Desk Agent

3 weeks ago

Dallas, United States Hôtel Swexan Full time
Company Overview

Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan .

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities - New York, London, Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. The agent will deliver an exceptional experience to every guest at our hotel.

Responsibilities

  • Greet all guests, monitor and answer phones, and respond to guest needs.
  • Utilize hotel systems to create and ensure seamless experiences for all guests.
  • Check guests into or out of the hotel, assigning rooms according to availability or special requests.
  • Coordinate guest experience with all hotel departments.
  • Maintain great communication and teamwork with Front Office team and other departments within the hotel.
  • Process payment and provides receipts to guests.
  • Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
  • Assist other departments including Concierge, PBX, Guest Relations, Room Reservations.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional.
  • Other duties as assigned.

Qualifications

  • Previous experience in Front Desk role in a luxury hotel
  • In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
  • High School diploma or equivalent required
  • Ability to stand for long periods of time.
  • Demonstrate the ability to multi-task be detail oriented.
  • An operational knowledge of Microsoft Office suite

  • Front Desk Agent

    3 weeks ago

    Dallas, United States Omni Hotels Full time

    S are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Omni, Hotel

  • Hotel Front Desk Agent

    4 weeks ago

    Dallas, United States R&R Management Services Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from...

  • Front Desk Agent

    3 weeks ago

    Dallas, United States Hilton Hotels & Resorts Full time

    During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Complet Front Desk, Agent, Overnight, Hospitality

  • Front Desk Agent

    1 month ago

    Dallas, United States Element Dallas Downtown East Full time

    Atlantic Hotels Group is looking for friendly and outgoing Front Desk Agents to ensure our guests’ satisfaction by exceeding their expectations. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt...

  • Front Desk Agent

    7 days ago

    Dallas, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionFairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage...

  • Front Desk Agent

    1 week ago

    Dallas, United States AccorHotel Full time

    Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job...

  • Front Desk Agent

    7 days ago

    Dallas, United States Residence Inn Addison Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Night Manager

    7 days ago

    Dallas, United States Fairmont Austin Full time

    **Night Manager (Front Desk)** Fairmont Dallas Location Dallas, Texas, United States Category Rooms FAIRMONT Posted Date 05/03/2022 **Job Start Date :** 13/04/2022 **Night Manager (Front Desk)** Manages operations, guides and leads employees while ensuring consistent quality customer service on the overnight shift. Greets and registers guests, provides...

  • Night Manager

    4 weeks ago

    Dallas, United States Fairmont Full time

    **Night Manager (Front Desk)** Fairmont Dallas Location Dallas, Texas, USA Category Rooms FAIRMONT Posted Date 05/03/2022 **Startdatum :** 13/04/2022 **Night Manager (Front Desk)** Manages operations, guides and leads employees while ensuring consistent quality customer service on the overnight shift. Greets and registers guests, provides prompt and...

  • Front Desk Agent

    3 weeks ago

    Dallas, Texas, United States Residence Inn Addison Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Front Desk

    1 month ago

    Dallas, United States Stretch Zone - 1004 Full time

    Job DescriptionJob DescriptionFront Desk AdminCompensation$12 to $15 HourlyEmployment TypeWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and are responsible for the first impression we will make.The ideal candidate...

  • Front Desk Supervisor

    1 day ago

    Dallas, United States Canvas Dallas Hotel Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Guest Service Agent

    4 weeks ago

    Dallas, United States Sonesta International Hotels Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail

  • Reservations Agent

    5 days ago

    Dallas, United States The Joule Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Receptionist

    2 weeks ago

    Dallas, United States Net Commesh Full time

    Job Title: Front Desk Receptionist Company: Live Buzz Co Location: Dallas, Texas Job Description: We are seeking a friendly and professional Receptionist to join our team. In this role, you will be the first point of contact for visitors and clients, ensuring that they have a positive experience. You will also provide administrative support to various...

  • Front Desk Coordinator

    4 weeks ago

    Dallas, United States Weaver Full time

    ** Front Desk Coordinator** **Job Category****:** Operations/Administration **Requisition Number****:** TEMPO01379 Showing 1 location **Job Details** **Description** With offices coast to coast, Weaver is the 36th largest CPA firm in the United States and the largest independent accounting firm based in the Southwest. We serve clients from Fortune 500 public...

  • Front Office Agent

    13 hours ago

    Dallas, United States Thompson Dallas Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Front Desk Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16 thspot on Fortune's 100 Best Companies to Work for...

  • Reservations Agent

    1 day ago

    Dallas, United States The Joule Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Ambassador

    4 weeks ago

    Dallas, United States VolunteerMatch Full time

    ** Front Desk Ambassador Save to Favorites** + + + + * 10 people are interested Come be the face of the Trinity River Audubon Center! We need YOU at the front desk to greet guests, take phone calls, process small transactions, and be a friendly face. If you enjoy the outdoors, but mostly from afar... join our team and take a seat at our front desk. ...

  • Front Office Agent

    12 hours ago

    Dallas, United States HYATT Hotels Full time

    Summary: Join us for this incredible opportunity to be part of our Front Office team as a Front Desk Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16 th spot on Fortune's 100 Best Companies to...