Night Manager
3 weeks ago
**Night Manager (Front Desk)**
Fairmont Dallas Location Dallas, Texas, United States Category Rooms FAIRMONT Posted Date 05/03/2022 **Job Start Date :** 13/04/2022 **Night Manager (Front Desk)**
Manages operations, guides and leads employees while ensuring consistent quality customer service on the overnight shift. Greets and registers guests, provides prompt and courteous assistance. * Paid time off
* Medical, Dental and Vision Insurance, 401K
* Complimentary Shift Meal
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academy designed to sharpen your skills
* Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
* Career development opportunities with national and international promotion opportunities
* Greet, welcome and farewell guests pleasantly and professionally
* Oversee overnight operations
* Be knowledgeable regarding all guestrooms, suites, and services at the hotel
* Maintain current and correct posting of all charges
* Comply with all front desk procedures/policies
* Communicate effectively to provide clear direction to overnight staff members
* Resolve customer concerns and complaints ensuring guest satisfaction
* Assist in handling emergency situations
* Train, motivate and develop front desk agents
* Perform cashiering functions accurately
* Review routing, rates and all night auditing functions
* Other duties as required or assigned
* High School graduate or equivalent vocational training certificate
* Previous leadership experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
* Ability to communicate in English, both verbal and non-verbal
* Fluency in a second language an asset
* Computer literate and experience with front office applications a strong asset
* Ability to suggestively sell
* Ability to work cohesively as part of a team without supervision
* Ability to anticipate and focus attention on guest needs
**Our commitment to Diversity & Inclusion:**
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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Dallas, United States Fairmont Full time**Night Manager (Front Desk)** Fairmont Dallas Location Dallas, Texas, USA Category Rooms FAIRMONT Posted Date 05/03/2022 **Startdatum :** 13/04/2022 **Night Manager (Front Desk)** Manages operations, guides and leads employees while ensuring consistent quality customer service on the overnight shift. Greets and registers guests, provides prompt and...
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