Front Office Agent

2 weeks ago

Dallas, United States HYATT Hotels Full time
Summary:

Join us for this incredible opportunity to be part of our Front Office team as a Front Desk Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16 th spot on Fortune's 100 Best Companies to Work for in 2021

Thompson Dallas is a luxury hotel located within The National, Dallas' newest urban luxury mixed-use project. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom.

Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, with its stunning mid-century modern hexagon design, rises above the Dallas Skyline and will bring guests and community together through an inspired tribute to history, design and culture.

A Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompson Dallas as a Front Office Associate. A great "foot in the door" role into the upscale hotel and hospitality world.

Main duties of this position include:
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
  • Individuals are required to meet the minimum bonding standards.
  • All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
  • Utilize Hyatt selling skills to describe and upsell premium room products and other hotel services to our arriving guests at check-in
We offer excellent benefits:
  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401K with company match
  • 7 paid holidays and generous Paid Time Off
  • Paid Family Bonding Time and Adoption Assistance
  • Employee Stock Purchase Plan
  • Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
  • Tuition Reimbursement program
  • Discounted parking and on DART passes, and much more
Qualifications:
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Availability to work shifts during days, evenings, weekends and holidays required
  • Refined verbal and written communication skills
  • Opera experience a Plus
  • Strong system and software use
  • College Degree preferred (hospitality, tourism) or something related.
  • Ability to stand for long periods of time.

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