Front Office Manager

2 weeks ago

Norman, United States Noun Hotel Full time
Job Type

Full-time

Description

• Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.

• Handles customer complaints, credit card chargebacks, and customer care cases.

• Develops knowledge of frequent guests and their special requests and needs.

• Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.

• Responsible for proper key control and other security measures.

• Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

• Professional appearance and mannerism.

• Supervisory and performance management skills.

• Strong communication skills, both verbally and written.

• Accounting and organizational skills.

• Ability to deal with guests when they are angry or upset.

• Ability to work quickly and thoroughly when under pressure.

• Must be flexible and open to changes in procedures.

• Ability to attend to more than one task at a time.

• Technical knowledge of Front Desk operations.

• Knowledge of Oklahoma, Oklahoma City and surrounding communities.

EXPERIENCE:

• Customer Service and Management experience required.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.

• May include crowded office setting or "close quarters".

• General office environment with limited physical activity.

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