Front Desk Supervisor

4 weeks ago

Norman, United States Noun Hotel Full time
Job Type

Full-time

Description

Job Title: Front Desk Supervisor

We are seeking a highly motivated and customer-oriented Front Desk Supervisor to join our team. The ideal candidate will have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. As a Front Desk Supervisor, you will be responsible for performing all duties toward the goal of maximizing guest service.

Responsibilities:

- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.

- Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.

- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.

- Greet visitors who are looking for accommodations and attempt to meet their needs.

- Set up accurate accounts for each guest checking in according to their preferences (room type, payment method, etc.).

- Supervise and train front desk staff to ensure excellent customer service.

- Handle guest complaints and resolve issues in a timely and professional manner.

- Maintain accurate records of room availability and guest accounts.

- Ensure the front desk area is clean, organized, and well-stocked with supplies.

- Assist with other duties as assigned by management.

Requirements:

- High school diploma or equivalent.

- Previous experience in a customer service role, preferably in the hospitality industry.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Strong problem-solving skills and ability to think on your feet.

- Proficient in Microsoft Office and other computer programs.

- Ability to work flexible hours, including weekends and holidays.

If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Supervisor.

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