Customer Experience Specialist

6 days ago

Brooklyn, United States National Safety Apparel Full time
Customer Experience Specialist

Reports To:Customer Experience Manager or Customer Experience Quality Manager
Direct Reports: N/A
FLSA Status: Exempt (Not eligible for OT)
Employment Type: Full time
Position Overview: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner.

Essential Job Functions:
  • Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.
  • Communicate clearly and professionally in both verbal and written formats.
  • Accurately process price quotes and orders utilizing various systems.
  • Strive to deliver one-touch resolution for every case handled.
  • Meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer.
  • Meet and / or exceed all Quality Service Standards as established by Customer Experience.
  • Meet and / or exceed all Performance Metrics as established by Customer Experience.
  • Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
  • Understand and effectively use applicable technology as required by the business.
  • Maintain a positive, empathetic, and professional demeanor toward internal and external customers.
  • Up-sell and cross-sell products, offering alternatives to customers when appropriate.
  • Cross-functional collaboration to ensure all customer needs are met.
  • Provides coaching and assistance to the team as necessary.

Non-Essential Job Functions:
  • Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

  • Customer Experience Specialist

    3 weeks ago

    Brooklyn, New York, United States Old Navy Full time

    At Old Navy, we're looking for a Customer Experience Specialist to join our team. About the RoleThis is a fantastic opportunity to work in a fast-paced retail environment and deliver exceptional customer experiences.About the JobAs a Customer Experience Specialist at Old Navy, you'll be responsible for:Create memorable shopping experiences for...

  • Customer Experience Specialist

    1 week ago

    Brooklyn, United States National Safety Apparel Full time

    Customer Experience Specialist Reports To:Customer Experience Manager or Customer Experience Quality ManagerDirect Reports: N/AFLSA Status: Exempt (Not eligible for OT)Employment Type: Full timePosition Overview: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and...

  • Exceptional Customer Experience Specialist

    3 days ago

    Brooklyn, New York, United States National Safety Apparel Full time

    Delivering Exceptional Customer ExperiencesNational Safety Apparel is committed to delivering exceptional customer experiences across every interaction. As an Exceptional Customer Experience Specialist, you will play a critical role in achieving this goal by providing accurate and timely responses to customer inquiries, processing orders efficiently, and...

  • Data Entry Specialist for Exceptional Customer Experience

    2 weeks ago

    Brooklyn, New York, United States CAB Signs - The Signmaker's Signmaker Full time

    About Us: CAB Signs - The Signmaker's Signmaker is committed to delivering high-quality signage that stands out. Our core values of Care, Attentive Focus, and Constant and Never-ending Improvement (CANI) guide our approach.Position Overview: We seek a detail-oriented Data Entry Specialist to play a crucial part in maintaining our order processing system and...

  • Customer Experience Specialist

    7 days ago

    Brooklyn, New York, United States AT&T Full time

    Sales Position DescriptionWe are looking for a highly driven Sales Consultant to join our team. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a passion for delivering exceptional customer experiences.This role offers a competitive salary range of $19.12 to $21.91 per hour, plus commissions. We also...

  • Guest Experience Specialist

    3 weeks ago

    Brooklyn, United States Bob‘s Discount Furniture Full time

    Retail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob‘s Discount Furniture‘s success and expansive growth in the retail industry.At Bob‘s you can expect an environment dedicated to your individual success and a rewarding career with room for...

  • Customer Experience Expert

    4 weeks ago

    Brooklyn, New York, United States T-Mobile Full time

    T-Mobile is seeking a highly skilled and enthusiastic Customer Experience Expert to join their team. As a key member of our sales staff, you will be responsible for providing exceptional customer service and ensuring that customers have an outstanding experience with our products and services.Job SummaryThe Customer Experience Expert will work closely with...

  • Customer Experience Advisor

    6 months ago

    Brooklyn, United States MPB Full time

    Do you know your way around a camera, have an interest in photography and want to use that knowledge in your day job? Do you give fantastic customer service? MPB is the largest platform for buying and selling used photography and videography equipment. We're growing our Customer Experience team and are looking for a US-based advisor to join us. You'll take...

  • Customer Service Specialist

    2 days ago

    Brooklyn, New York, United States Costco Full time

    **Customer Service Role**We are seeking a dedicated Customer Service Specialist to join our team at Costco Wholesale Corp.In this role, you will be responsible for delivering exceptional customer experiences and ensuring that members receive timely and effective support.The estimated salary for this position is $29.90 per hour, which reflects the importance...

  • Hyper Wellness Experience Specialist

    2 weeks ago

    Brooklyn, New York, United States Restore Hyper Wellness - RHWS037 Full time

    Job OverviewAt Restore Hyper Wellness, we are dedicated to providing exceptional wellness services and experiences that empower individuals to live healthier, happier lives. We seek a passionate and skilled Hyper Wellness Experience Specialist to join our team and contribute to delivering a world-class customer experience.About the RoleThis is an exciting...

  • Customer Support Specialist

    4 weeks ago

    Brooklyn, United States Trigyn Technologies Inc Full time

    Immediate contract opportunity for Customer Support Specialist with direct client in Brooklyn, NY. Trigyn's direct government client has an immediate need for Customer Support Specialist in Brooklyn, NY. The particulars of the opportunity are below:Description:

  • Customer Experience Associate

    5 days ago

    Brooklyn, New York, United States Uniqlo Full time

    **About the Role:** We are seeking a highly motivated and customer-focused Sales Associate to join our team at UNIQLO. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and driving sales growth.**Key Responsibilities:**Meet and exceed sales targets by offering excellent customer service and providing personalized...

  • Customer Experience Coordinator

    2 weeks ago

    Brooklyn, Wisconsin, United States L'agence Full time

    About L'agenceWe are a dynamic retail organization seeking a skilled and motivated individual to join our team as a Customer Experience Coordinator. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.Key Responsibilities:Greeting and Sales Floor Assistance: The...

  • Customer Experience Ambassador

    4 days ago

    Brooklyn, New York, United States Smashburger Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team at Smashburger. This role involves delivering exceptional service to our guests, ensuring they have an unforgettable dining experience.Key ResponsibilitiesProvide Personalized Service: Be knowledgeable of all menu items and suggest personalized options to...

  • Retail Guest Experience Sales Specialist

    1 month ago

    Brooklyn, United States Bob's Discount Furniture Full time

    Retail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...

  • Retail Guest Experience Sales Specialist

    1 month ago

    Brooklyn, United States Bob's Discount Furniture Full time

    Retail Guest Experience Specialists Full-Time and Part-Time Career Opportunities Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry.At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...

  • Customer Experience Associate

    2 days ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's: A Great Place to WorkWe're looking for a motivated individual to join our team as a Customer Experience Associate. In this role, you will:Engage with customers and provide top-notch serviceWork efficiently with our technology and Point of Sale SystemMaintain a clean and inviting store frontCompensation: Our associates earn an estimated...

  • Customer Experience Representative

    2 days ago

    Brooklyn, New York, United States Restore Hyper Wellness Full time

    Are you passionate about helping people live healthier lives? Do you have excellent communication and collaboration skills? If so, we want to hear from you! As a Customer Experience Representative at Restore Hyper Wellness, you will play a critical role in delivering a high-quality customer experience. Your responsibilities will include greeting clients,...

  • Customer Experience Ambassador

    3 days ago

    Brooklyn, New York, United States ASM Global Full time

    Company Overview: ASM Global is a world leader in venue management and event production. Our team of experts delivers exceptional experiences for guests at various events and venues.About the Role: We are seeking a skilled Customer Experience Ambassador to join our team. As a Guest Services Representative, you will be responsible for providing accurate...

  • Experience Coordinator

    3 weeks ago

    Brooklyn, New York, United States ASM Global Full time

    About the Role: We are seeking a highly motivated and customer-focused individual to join our team as an Experience Coordinator in the Guest Services department at Barclays Center. As a key member of our team, you will play a crucial role in ensuring that every guest has an exceptional experience.Salary: The estimated salary for this position is $65,000 -...