Custom - Account Lead I - OC Sports

2 weeks ago

Bentonville, United States Outdoor Cap Company, Inc. Full time
Outdoor Cap has been servicing the needs of the headwear industry for 45 years and is one of the world's largest companies focused on business-to-business sourcing and manufacturing headwear. With customers in retail, team sports, golf, promotional products and more, working at Outdoor Cap is an opportunity to be part of a growing business building amazing products for some of the world's greatest brands and companies.

Account Leads individually oversee an assigned portfolio of customers, developing new business from existing clients and actively creating sales opportunities. Demonstrates personal leadership and ability to build customer relationships to deliver consistent customer service resulting in customer base and sales growth. He / she will collaborate with various company departments to ensure delivery of product sampling and production and provide sales support and customer service. He / he will demonstrate the ability to interact effectively and liaise with diverse teams (including Production, Operations, and Product Development) to exceed established customer experience metrics.

Essential Duties & Responsibilities
  • Responsible for on-boarding new accounts and growing existing accounts in assigned portfolio, by leveraging OC programs and initiatives.
  • Serves as lead point of contact for all customer communication and account management of assigned accounts; primary liaison between customer and internal departments.
  • Accurately quotes and implements pricing for customer projects, returns, and shipping, to maximize profits.
  • Assesses graphics and samples to verify customer requirements are met, anticipate customer needs, and recommend options and solutions to maintain customer engagement.
  • Develops and maintains strong, trusted advisor relationships with assigned accounts and customer stakeholders. Be a Cap Expert.
  • Understands and articulates customer needs and opportunities to enhance customer experience and grow sales.
  • Demonstrates a robust knowledge of Outdoor Cap brands, products, and systems ability to calculate costs, selling price and gross margin to meet the needs of the customer and company.
  • Responds to and resolves escalations / challenging client requests or issues effectively and communicates appropriately with internal stakeholders to mitigate expense and repeat occurrences.
  • Facilitates inventory turnover and product availability by reviewing / adjusting inventory and coordinating projects to align with production schedules.
  • Individual leadership, time management and multi-tasking skills to operate in fast paced environment with shifting priorities, with demonstrated flexibility to meet tight deadlines.

Skills and Specifications
  • Strong business acumen, project management, verbal / written communication, and problem-solving skills.
  • Demonstrated proficiency with Outdoor Cap Systems, MS Word, PowerPoint and Excel.
  • Solid experience with CRM software (e.g. Salesforce or HubSpot) and MS Office.
  • Prior work experience as an Account Manager, Junior Account Manager or relevant role is a plus.

Education and Qualifications
  • Education Bachelor's degree in Business Administration, Sales, Customer Service or relevant field or equivalent years of experience
  • Experience 2+ years of sales, customer service or general administrative
  • Supervisory No direct reports
  • Travel Possibly 1-2 times per year

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nothing in this job description restricts management's right to assign / reassign duties and responsibilities to this job at any time.

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