Bi-lingual Customer Service Specialist

3 weeks ago

Chicago, United States University of Illinois Full time
Bi-lingual Customer Service Specialist - Craniofacial Center

Hiring Department: Craniofacial Center

Location: Chicago, IL USA

Requisition ID: 1028345

Posting Close Date: 12/6/2024

Position Number: CF4916

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health SciencesSystem (UI Health) provides comprehensive care, education, and research to thepeople of Illinois and beyond. A part of the University of Illinois at Chicago(UIC), UI Health comprises a clinical enterprise that includes a 495-bedtertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Centerfacilities, which are Federally Qualified Health Centers. It also includes theseven UIC health science colleges: the College of Applied Health Sciences; theCollege of Dentistry; the School of Public Health; the Jane Addams College ofSocial Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regionalcampuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Healthis dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Description:

Under general supervision, performs intermediate-level customer service functions, including assistance with the customer satisfaction program, complaint processing, performance improvement activities, payment processing and registration/check in processing. This position must be able to communicate verbally and in writing in Spanish to serve a large segment of the patient population.

Duties & Responsibilities:
  • Customer Service:
    • Communicates verbally and in writing in Spanish.
    • Direct patients, staff and visitors other clinical and department areas as required.
    • Receive and route incoming information calls to appropriate departments/individuals.
    • Greets, assists and directs patients, visitors, and staff.
    • Conducts assessment of customer service needs and makes arrangements to ensure needs are met.
    • Explain established patient processing procedures and policies to patients, staff, and visitors as requested or required.
    • Resolves customer service complaints referred to them by lower level staff and communicates with clients by providing assistance with complex situations
    • Serves as a role model, exhibiting UI Care standards at all times.
  • Reception, Scheduling and Information Services:
    • Coordinates referrals.
    • Confirm/cancel/reschedule appointments.
    • Collect customer payment and process, communicates in Spanish if needed. Reconciles payments.
    • Answers questions on payment process.
    • Perform periodic checks of the reception area, entrance areas, ensuring that these areas are free of obstructions, hazards, debris, and loiterers.
  • Report any broken equipment promptly, remove and label as broken.
  • In the event of a medical emergency, follow established code procedures and direct medical/nursing/administrative staff to the appropriate location.
  • Assists with orientation and ongoing training of staff in customer service.
  • Performance Improvement:
    • Reviews and evaluates primary performance data.
    • Participates on departmental and/or interdepartmental customer satisfaction teams as required.
  • Other:
    • Inventories and orders supplies.
    • Assists with projects.
    • Assists with monitoring compliance and regulatory standards
    • Adheres to the Medical Center's Code of Conduct and remains in compliance with all required training
    • Recognizes the needs, behavioral attributes, and physical characteristics of a variety of customer groups served.
    • Assists other staff with clerical support.
    • Performs work related to the lower level in this series.
    • Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

1. High school diploma or equivalent.

2. Any one or combination totaling three (3) years (36 months) from the following categories:

A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
  • 30 semester hours equals one (1) year (12 months)
  • Associate's Degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor's degree (120 semester hours) equals three (3) years (36 months)

B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

3. One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative

4. Must be able to communicate effectively (written and verbal) in both English and Spanish.

Preferred Qualifications:
  • 3 Years ambulatory clinic scheduling experience
  • Craniofacial Patient Population experience
  • Pediatric Clinic experience

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the onlineapplication including adding your full work history with specific details ofyour duties & responsibilities for each position held. Fully completethe education, licensure, certification and language sections. Youmay upload a resume, cover letter, certifications, licensures, transcripts anddiplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

  • Bi-lingual Customer Service Specialist

    4 weeks ago

    Chicago, United States University of Illinois Full time

    Bi-lingual Customer Service Specialist - Craniofacial CenterHiring Department: Craniofacial CenterLocation: Chicago, IL USARequisition ID: 1028345Posting Close Date: 12/6/2024Position Number: CF4916About the University of Illinois Hospital & Health Sciences System (UI Health)The University of Illinois Hospital & Health SciencesSystem (UI Health) provides...

  • Customer Support Representative- Bi-lingual/French

    3 weeks ago

    Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service. The set hours will be 11:30am-8:00pm Monday - Friday.About Our CompanyWe work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any...

  • Customer Support Representative- Bi-lingual/French

    4 weeks ago

    Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service. The set hours will be 11:30am-8:00pm Monday - Friday.About Our CompanyWe work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any...

  • Bi-lingual Member Support Representative

    4 weeks ago

    Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service.The position is based out of our HQ office in Chicago (3611 N. Kedzie Ave)Availability to work a flexible schedule (including evenings, weekends, and some holidays) About Our CompanyWe work at...

  • Bi-lingual Member Support Representative

    3 weeks ago

    Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service.The position is based out of our HQ office in Chicago (3611 N. Kedzie Ave)Availability to work a flexible schedule (including evenings, weekends, and some holidays) About Our CompanyWe work at...

  • Mental Health Clinician Bi-Lingual

    15 hours ago

    Chicago, United States Gads Hill Center Full time

    Job DescriptionJob DescriptionJOB SUMMARY: DUTIES AND RESPONSIBILITIES:Provides individual and group therapy services to students and their families.Plans, coordinates, and implements treatment services and other clinical activities for identified clients, while being aware of cultural, ethnic, and environmental differences.Facilitates psycho-educational...

  • BI Developer

    1 month ago

    Chicago, United States 1872 Consulting Full time

    BI Developer Chicago, IL - hybrid WFH (onsite 3 days/week in the loop) Summary The BI Developer works to support various professional services staff (primarily HR, Accounting and Legal) to develop reports, dashboards and analytics. This team will get requests from different departments, where data that needs to be accessed is in different systems. So this...

  • Power BI Developer

    1 month ago

    Chicago, United States 1872 Consulting Full time

    Power BI Developer 100% Remote Summary We are seeking a data-driven BI Developer with strong PowerBI experience to develop reports and dashboards that empower a wide variety of customers to make informed business decisions. You will collaborate closely with other teams to implement industry-leading data visualizations that provide our customers with a deep...

  • Domestic Violence Advocate Specialist

    2 weeks ago

    Chicago, Illinois, United States Family Rescue Full time

    Domestic Violence Advocate Specialist Job DescriptionWe are seeking a highly skilled Domestic Violence Advocate Specialist to join our team at Family Rescue in Chicago. The estimated salary for this role is $65,000 - $85,000 per year.The Domestic Violence Advocate Specialist will provide advocacy and support services to adult victims of domestic violence,...

  • Power BI Developer

    1 month ago

    Chicago, United States Power Construction Full time

    POSITION SUMMARY: The Power BI Developer will be a member of the Operations Technology Team who manages the development and maintenance of our Power BI environment. This includes working with all stakeholders to maintain and improve existing Power BI objects as needed, as well as, working to develop new Power BI requests such as requirements gathering,...

  • Student Attendance Specialist

    1 week ago

    Chicago, Illinois, United States ANOTHER KNOCK AT MIDNIGHT INC Full time

    **Job Summary**We're looking for a Student Attendance Specialist to provide educational support to students and families in Chicago community areas. The successful candidate will work collaboratively with school staff, family members, and community providers to ensure and maintain 85-100% student attendance.**Responsibilities:Conduct daily home visits to...

  • Test lead

    2 weeks ago

    Chicago, United States United IT Solutions Full time

    Job description: 10 years of experience with BI Reporting tools and with last 5-6 years of experience with Power BI and/or Qlik services Experienced hands-on Power BI with advance Power BI development and visualization skills. Experience with advance Power BI visualization features and implementation. Strong understanding of BI Principals and practices Good...

  • Power BI Developer

    1 month ago

    Chicago, United States SysMind Tech Full time

    Develop and administer BI tools: Power BI developer will be responsible for the development and administration of BI tools. Transform data into insights: Power BI developer is responsible for transforming raw data into meaningful insights through interactive and user-friendly dashboards and reports. Provide business intelligence services: Power BI...

  • Administrative Services Manager

    3 weeks ago

    Chicago, Illinois, United States Carolina Therapeutic Services Community Developmen Full time

    Job OverviewCarolina Therapeutic Services Community Developmen is seeking an experienced Front Office Manager to lead the administrative team. This role will oversee the front office operations, ensuring a smooth and efficient experience for clients and staff.Key ResponsibilitiesDevelop and implement administrative systems, procedures, and policiesManage...

  • Senior Power BI Developer

    1 week ago

    Chicago, Illinois, United States Tiger Analytics Full time

    Tiger Analytics is seeking a highly skilled Senior Power BI Developer to join our team. As a Senior Power BI Developer, you will work independently under the Product Manager to deliver internal projects by turning requirements into data models, reports, and dashboards with proper performance and security.Job DescriptionCreate end-to-end dashboards,...

  • Power BI Solutions Developer

    3 weeks ago

    Chicago, Illinois, United States 1872 Consulting Full time

    Job DescriptionWe are seeking a skilled Power BI Solutions Developer to join our team at 1872 Consulting. As a key member of our organization, you will be responsible for designing and developing innovative Power BI solutions that meet the complex needs of our customers.In this role, you will have the opportunity to work closely with various teams to deliver...

  • Retail Banking Specialist

    2 weeks ago

    Chicago, Illinois, United States Old Second National Bank Full time

    About Old Second National BankWe're a leading financial institution dedicated to serving our community with integrity and expertise. Our team of experienced professionals is committed to delivering exceptional customer service and innovative solutions.Job DescriptionWe're seeking an experienced Universal Banker to join our team. This role requires strong...

  • Customer Service Specialist

    1 week ago

    Chicago, Illinois, United States Devon Bank Full time

    We are seeking a highly motivated and experienced individual to join our team as a Customer Service Specialist at our Chicago branch location. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and serving as the first point of contact for branch clients. Your key responsibilities include deepening client...

  • Power BI Solutions Architect

    1 week ago

    Chicago, Illinois, United States Alpha Baking Company Full time

    Job DescriptionWe are seeking a skilled Power BI Developer to join our team at Alpha Baking Company, Inc.The ideal candidate will be responsible for designing, developing, and maintaining business intelligence solutions using Microsoft Power BI. Estimated salary range: $90,000 - $120,000 per year.Key Responsibilities:Develop, publish, and schedule Power BI...

  • Senior Power Bi Developer

    1 week ago

    Chicago, United States ZipRecruiter Full time

    Job DescriptionJob Description Senior Power Bi Developer Position Summary We are seeking a skilled Power BI Developer to join our team. The ideal candidate will be responsible for designing, developing, and maintaining business intelligence solutions using Microsoft Power BI. You will transform raw data into meaningful insights through interactive...