Bi-lingual Member Support Representative

3 weeks ago


Chicago, United States MidTown Athletic Club Full time
Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service.
  • The position is based out of our HQ office in Chicago (3611 N. Kedzie Ave)
  • Availability to work a flexible schedule (including evenings, weekends, and some holidays)

About Our Company

We work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.

The Position

At Midtown, our promise is to inspire our members to transform their lives. To deliver on that promise Midtown believes in putting the customer at the center of every decision that we make. Our Customer Support Representatives lead the way by serving as the direct line of communication. As the Customer Support Representative, you will be responsible for providing a positive and easy member experience.

You will love this job if:

You are strong at collaborating and bringing people together. You listen intently and communicate clearly. You create a positive and professional experience in every interaction. You get excited when you receive or see great service.

As Customer Support Representative, you will:

• Maintain a positive, empathetic, and professional attitude toward members at all times

• Follow-up and complete member requests in a timely and accurate manner

• Close the loop with members across multiple communication channels

• Acknowledge and escalate member complaints

• Know our products and services inside and out in order to answer questions

• Process orders, forms, and requests

• Conduct routine contact and follow up with customers who have delinquent accounts to collect outstanding debt

• Handle incoming bookings and service inquiries for hotel reservations

• Keep records of customer interactions, transactions, comments, and complaints

• Assist in training junior Customer Support Representatives

• Troubleshoot common issues with workflows

• Work with team and other departments to find appropriate solutions

Experience Requirements

• High school diploma, GED, or equivalent

• Proficient with learning and using computer applications and software

• 4 years' experience in customer service

• Capacity to find the positive in any situation

• Attentiveness and patience when handling tough cases.

• Eager to answer a high volume of calls, emails, and/or tickets daily

• Consistently strive to improve yourself and work processes.

• Passionate about working among a customer support team

Associate Benefits

Members of the Midtown team receive:

• Complimentary club membership

• Discounts on Midtown products and services

• Access to hundreds of free courses for professional development

• Health insurance for eligible full-time associates (30+ hours a week)

• And more

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

  • Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service.The position is based out of our HQ office in Chicago (3611 N. Kedzie Ave)Availability to work a flexible schedule (including evenings, weekends, and some holidays) About Our CompanyWe work at...


  • Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service. The set hours will be 11:30am-8:00pm Monday - Friday.About Our CompanyWe work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any...


  • Chicago, United States MidTown Athletic Club Full time

    Midtown is looking for a Bi-lingual Customer Support Representative (french speaking) to fulfill customer requests and administer technical aspects of customer service. The set hours will be 11:30am-8:00pm Monday - Friday.About Our CompanyWe work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any...


  • Chicago, United States Gads Hill Center Full time

    Job DescriptionJob DescriptionJOB SUMMARY: DUTIES AND RESPONSIBILITIES:Provides individual and group therapy services to students and their families.Plans, coordinates, and implements treatment services and other clinical activities for identified clients, while being aware of cultural, ethnic, and environmental differences.Facilitates psycho-educational...

  • Bi lingual

    4 weeks ago


    Chicago, IL, United States Bileddo Associates Full time

    Bi lingual (Arab) Director Human Resources Intl Confidential Opportunity Our client is a world class health system which is expanding overseas. They have retained our firm to help them located a Director to lead their human resources function. Director Human Resources Responsibilities: Plans, directs and carries out policies relating to all phases of...


  • Chicago, United States University of Illinois Full time

    Bi-lingual Customer Service Specialist - Craniofacial CenterHiring Department: Craniofacial CenterLocation: Chicago, IL USARequisition ID: 1028345Posting Close Date: 12/6/2024Position Number: CF4916About the University of Illinois Hospital & Health Sciences System (UI Health)The University of Illinois Hospital & Health SciencesSystem (UI Health) provides...


  • Chicago, United States University of Illinois Full time

    Bi-lingual Customer Service Specialist - Craniofacial CenterHiring Department: Craniofacial CenterLocation: Chicago, IL USARequisition ID: 1028345Posting Close Date: 12/6/2024Position Number: CF4916About the University of Illinois Hospital & Health Sciences System (UI Health)The University of Illinois Hospital & Health SciencesSystem (UI Health) provides...

  • Power BI Developer

    1 month ago


    Chicago, United States Power Construction Full time

    POSITION SUMMARY: The Power BI Developer will be a member of the Operations Technology Team who manages the development and maintenance of our Power BI environment. This includes working with all stakeholders to maintain and improve existing Power BI objects as needed, as well as, working to develop new Power BI requests such as requirements gathering,...

  • BI Developer

    1 month ago


    Chicago, United States 1872 Consulting Full time

    BI Developer Chicago, IL - hybrid WFH (onsite 3 days/week in the loop) Summary The BI Developer works to support various professional services staff (primarily HR, Accounting and Legal) to develop reports, dashboards and analytics. This team will get requests from different departments, where data that needs to be accessed is in different systems. So this...


  • Chicago, Illinois, United States Family Rescue Full time

    Victim Support Program Manager Job DescriptionWe are seeking an experienced Victim Support Program Manager to lead our team at Family Rescue in Chicago. The estimated salary for this role is $70,000 - $90,000 per year.The Victim Support Program Manager will oversee the development and implementation of services for adult victims of domestic violence,...


  • Chicago, Illinois, United States 1872 Consulting Full time

    Job DescriptionWe are seeking a skilled Power BI Solutions Developer to join our team at 1872 Consulting. As a key member of our organization, you will be responsible for designing and developing innovative Power BI solutions that meet the complex needs of our customers.In this role, you will have the opportunity to work closely with various teams to deliver...

  • Power BI Developer

    1 month ago


    Chicago, United States 1872 Consulting Full time

    Power BI Developer 100% Remote Summary We are seeking a data-driven BI Developer with strong PowerBI experience to develop reports and dashboards that empower a wide variety of customers to make informed business decisions. You will collaborate closely with other teams to implement industry-leading data visualizations that provide our customers with a deep...


  • Chicago, United States Watson Dwyer Inc. Full time $23 - $50

    Job Details: Answering phones and greeting guests in posh Chicago setting. Role will be providing administrative and customer support to real estate managers and other team members.Screening calls and directing to the proper department.Ability to work quickly and multitask and solve problems.Must have the ability to talk to people and empathize.Great...

  • Sales Representative

    5 months ago


    Chicago, United States Affinity Executive Search Full time

    Sales Account Rep Fast growing meat distributor is expanding the sales team and is looking for a protein sales rep toe help expand the Chicago and the Midwest territory MUST HAVE PROTEIN OR PRODUCE SALES EXPERIENCE TO GROCERY Responsibilities: Sell various proteins to new and existing customers. Includes asking questions to pinpoint the best offerings,...


  • Chicago, United States Lactalis American Group Full time

    DescriptionTITLE: Sr Analyst - SAP BW/BI - TechnicalREPORTS TO: Sr Manager, Business Analytics & ReportingLOCATION: Chicago, ILLactalis Heritage Dairy is currently seeking candidates to join our team in Chicago! Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide,...


  • Chicago, Illinois, United States ANOTHER KNOCK AT MIDNIGHT INC Full time

    **Job Summary**We're looking for a Student Attendance Specialist to provide educational support to students and families in Chicago community areas. The successful candidate will work collaboratively with school staff, family members, and community providers to ensure and maintain 85-100% student attendance.**Responsibilities:Conduct daily home visits to...


  • Chicago, Illinois, United States ANOTHER KNOCK AT MIDNIGHT INC Full time

    **About the Role**We are seeking a highly skilled Community Outreach Coordinator to join our team at ANOTHER KNOCK AT MIDNIGHT INC. The ideal candidate will be responsible for ensuring and maintaining 85-100% student attendance in collaboration with school staff, family members, and community providers.**Key Responsibilities:**Conduct daily home visits to...


  • Chicago, Illinois, United States ANOTHER KNOCK AT MIDNIGHT INC Full time

    **Position Overview**ANOTHER KNOCK AT MIDNIGHT INC is seeking a Prevention Education Liaison to work with school staff, family members, and community providers to promote student attendance in Chicago community areas. The ideal candidate will be responsible for conducting daily home visits, recording data, and developing relationships with key...


  • Chicago, United States Charter Fitness Full time

    CFX Member Experience Representative CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience - for less! Build a rewarding career while helping others achieve their fitness goals! CFX and most convenient way possible. We are...

  • Sr. BI Developer

    2 months ago


    Chicago, United States fairlife, LLC Full time

    fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.With nearly $3B in annual retail sales, fairlife s portfolio of delicious, lactose-free, real dairy products includes: fairlife ultra-filtered milk; Core Power High Protein Shakes, a sports nutrition drink to support...