Client Services Representative

4 weeks ago

Arlington, United States NVA Full time
Come be a part of our team

We are currently searching for a superstar technician to add to our roster. At Arlington Pet Care, we are firm believers that even when "I" can't, "we" can, so operating as a team is important to us for that reason. We also believe in work-life balance and strive to ensure it is achieved with every team member through scheduling and paid time off. Being closed on holidays and Sundays helps to support work-life balance further. Our hospital has been serving the Arlington community for over 20 years. We are AAHA accredited and believe in providing the best possible care to our patients while giving our clients the absolute best service. Our hospital is closely located to AT&T stadium, Six Flags, and lots of great shopping and restaurants nearby. The Dallas/Fort Worth community is a great place to call home.

In addition to competitive wages, we can add value to your compensation package with the following:
  • medical, dental, and vision insurance
  • 401k
  • short-term, long-term disability, and life insurance
  • medical and dependent care FSA
  • uniform allowance
  • employee pet discount on services and Hill's pet nutrition

Enough about us, let's talk about you We are looking for someone with prior client service experience, preferably in the veterinary industry. Our culture is very client-centered. We want our clients to feel welcome anytime they call or walk into our clinic, so you must be outgoing and friendly. Our ideal candidate would be personable yet professional, detail-oriented, and reliable.

At the front desk, you are the face and voice of our clinic. Therefore you can gain each client's trust and confidence in our ability to treat their pet. You are often the first and last person they interact with, so it is incredibly important that we find the right person for this role.

As a client service representative, your responsibilities will include:

  • Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports, and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.

If you have these attributes, we would love to hear from you

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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